Regional Furniture Sales Support Representative

🔥 5 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $50k - $58k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Kravet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1918

🛒 Retail

🤝 B2B

Retail • B2B

Kravet is a U. S. -based luxury home furnishings company that designs, sources and distributes textiles, furniture, wallcoverings, trimmings and decorative accessories. Kravet serves both trade professionals (interior designers and architects) and retail customers through showrooms, dealer networks and online channels, positioning itself in the high-end residential and contract interiors market.

📋 Description

• Manage quotes, orders, and follow-up for assigned regional road and showroom sellers • Serve as the single point of contact for assigned regional sellers regarding quotes, orders, and status updates • Enter and manage quotes and orders through multiple systems in a timely and accurate manner • Follow Furniture Customer Service and Regional Sales Support processes and procedures • Liaise with Furniture Claims, Credit, Factories, Purchasing, and other internal and external teams • Assist sellers with lead times, fabric details, freight and delivery expectations, and special order circumstances • Participate in Furniture Customer Service department meetings and ongoing training • Handle escalations, credits, RMAs, VNRs, and accommodation decisions • Support financial operations through accurate order entry, billing, and application of discounts

🎯 Requirements

• High school diploma or equivalent • Minimum of 3 years of Customer Service experience, preferably in a fast pace environment • Experience working with luxury brands • Strong customer service orientation with clear, professional communication • Proficiency in furniture quoting, order management, fabric sales processes, and analyzing reporting from internal and external partners • Knowledge of cross-department workflows, including Claims, Credit, Purchasing, and Showrooms • Critical thinking and problem-solving skills • High attention to detail, organization, and follow-through • Ability to multi-task and adapt to changing priorities • Solid organizational and time management skills • Comfort working in a fast-paced, contact center environment with measurable performance goals • Ability to troubleshoot for solutions before escalating • Ability to remain open minded and agile when new business decisions change a process or procedure

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance • 401(k) with company matching • Paid vacation, wellness days, and holidays • Employee Discount • Standard Monday–Friday schedule • Inclusive workplace and equal employment opportunity

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