Site Reliability Engineer – Leader

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Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

🏢 Enterprise

🔒 Cybersecurity

☁️ SaaS

Enterprise • Cybersecurity • SaaS

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Ensuring reliability, resiliency, and innovation in information systems and ecosystems • Driving continuous improvement and delivering exceptional service to customers • Analyzing business needs, tackling complex problems, and providing strategic advice and designs • Involved in every stage of the software lifecycle, from building and testing to deploying changes and maintaining robust systems • Building trusted relationships with customers and partnering for success • Work on end-to-end services, spanning customer sites and platforms • Collaborating alongside a talented team of professionals • Embracing an entrepreneurial mindset and seeking innovative solutions • Implementing cutting-edge tools that enhance operations, improve reliability, and gather valuable feedback on platforms • Identifying and mitigating common operational issues to deliver seamless experiences to customers

🎯 Requirements

• 10+ years of experience in operational management, including incident management and escalations • Experience with design and implementation of application monitoring to ensure reliability and performance meets or exceeds business goals • Experience implementing strategies to cap operations load and to handle overflow using appropriate tooling and metrics; defining service level indicators and objectives in collaboration with stakeholders, business, development, DevSecOps and Operations teams • Solution and design experience in an enterprise environment: Windows server, Linux server (RHEL is preferred), UNIX (AIX, Solaris), •Windows server, storage, and Hyperscaler Cloud (AWS, Azure, Google Cloud Platform); public cloud platforms such as AWS, OpenShift, Azure or GCP • Experience working with Data format and Scripting languages JSON, YAML, Bash and/or PowerShell

🏖️ Benefits

• Flexible, supportive environment • Be Well programs thoughtfully designed to support your financial, mental, physical, and social health • Continuous feedback to keep you inspired and on track • access to cutting-edge learning opportunities