Clinical Operations Lead

🕒 August 5

🇺🇸 United States – Remote

💵 $101.2k - $143.5k / year

⏰ Full Time

🟠 Senior

🏥 Clinical Operations

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Lark

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2010

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Lark is a digital health coach that helps individuals achieve their health goals through personalized coaching programs. It offers a Diabetes Prevention Program that is clinically tested and available via smartphone, providing users with resources like a smart scale and the opportunity to earn health-related devices at no cost with eligible insurance. Lark focuses on managing chronic conditions such as weight, diabetes, hypertension, and heart health, engaging members with 24/7 coaching and community support.

📋 Description

• Design and build triage logic and escalation pathways for urgent symptoms, abnormal results, medication concerns, and other clinical red flags • Work with product and engineering to translate clinical decision logic into workflows and system design • Pressure-test pathways against edge cases and near-miss scenarios before launch • Maintain versioned documentation of triage trees, escalation pathways, and protocol changes • Prepare summaries of changes and clinical findings for leadership review and sign-off • Establish and run ongoing QA for triage and escalation performance, including sampling, protocol-adherence review, and outcome tracking • Track quality metrics, identify process or system gaps, and drive corrective action • Run recurring QA cycles and close the loop on findings • Represent clinical needs in product and engineering discussions involving triage, alerts, and clinical workflows • Translate clinical needs into practical specifications and flag constraints affecting clinical safety • Support QA of new features and workflow changes before launch • Provide day-to-day operational support to patient-facing clinical staff • Bring frontline feedback into protocol and documentation updates

🎯 Requirements

• Active, unrestricted RN license • Experience building or substantially revising triage protocols, escalation pathways, or clinical decision logic • Experience working cross-functionally with product and/or engineering teams • Strong documentation skills, including clean, versioned documentation • Experience with QA processes such as chart review, protocol-adherence audits, or incident review • Experience in telehealth, virtual care, remote patient monitoring, or chronic disease management programs • Familiarity with value-based care or Medicare-facing clinical operations • Experience with AI-enabled clinical workflows or clinical decision support tools • Triage line, telephone triage, or nurse advice line background • Must reside within the United States

🏖️ Benefits

• Comprehensive benefits package • Potential participation in a bonus program • Stock awards, where applicable • Remote work