Call Center Agent

🕒 September 29

🌲 North Carolina, Texas – Remote

🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LBC Mortgage

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🛡️ Insurance

💸 Finance

Consulting • Insurance • Finance

LBC Mortgage is a mortgage brokerage and direct lending firm that provides personalized home purchase, refinance, and investment property financing solutions. Serving borrowers across multiple U. S. states and offering nationwide investor programs, the company offers a broad range of loan products—including conventional, FHA, VA, jumbo, DSCR, bank-statement, ITIN, non-QM, HELOC, hard-money, construction, and commercial loans—along with in-house underwriting, access to 100+ lenders, multilingual support, and educational resources to simplify the loan process from consultation to closing.

📋 Description

• Handle inbound and outbound customer calls • Assist clients with insurance-related questions and requests • Provide exceptional customer service via phone, email, and text • Follow up with clients regarding documentation and policy updates • Accurately enter and maintain customer information in company systems • Resolve customer concerns in a professional and timely manner • Work closely with internal departments to ensure a smooth customer experience

🎯 Requirements

• Fluent in English and Spanish (spoken and written) • Previous Customer Service or Call Center experience required • Strong communication and interpersonal skills • Excellent phone etiquette and active listening skills • Comfortable working in a fast-paced environment • Strong computer skills and ability to learn new systems quickly • Reliable internet connection and dedicated remote workspace • Experience in the insurance industry is a plus • Experience with CRM systems • Sales or client retention experience is an advantage

🏖️ Benefits

• Fully remote position • Stable, long-term opportunity • Friendly and supportive team environment • Professional growth opportunities