Product Support Technician

🕒 September 24

🐊 Florida, Ohio, +3 more states – Remote

🐊 Florida – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LB Foster

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1902

🏗️ Construction

📦 Logistics

🏭 Manufacturing

Construction • Logistics • Manufacturing

LB Foster is a global engineering and manufacturing company that provides rail and infrastructure products, monitoring systems, and integrated technology services to transportation and built-environment customers. The company designs, manufactures, and deploys rail hardware (rail, fasteners, friction management systems, WILD detectors), precast concrete infrastructure (restrooms, box culverts, stormwater systems), and electromechanical and telecom solutions for transit, freight and municipal projects. LB Foster focuses on safety, reliability, real-time monitoring, and lifecycle services for B2B infrastructure clients across North America, Europe, South America, and Asia.

📋 Description

• Coordinate with System Administrators and the Product Support Manager to deliver technical support to end users of L.B. Foster’s cloud-based asset management platform • Execute first- and second-line/tier technical support to diagnose and resolve issues • Provide timely support via phone, web, and in-person channels • Monitor systems and proactively identify issues affecting stability, security, and performance • Triage and resolve technical issues according to escalation procedures and SLA targets • Perform initial analysis and support root-cause investigations for recurring or critical issues • Collaborate with System Administrators, Development and QA Teams, Product Manager, and Architect on complex issues • Investigate issues in the Azure cloud environment and supporting ecosystem • Investigate and resolve database and data issues • Create and update technical documentation, training documents, how-to guides, FAQs, and maintenance manuals • Document troubleshooting steps and contribute to the internal knowledge base • Support patch management and security compliance • Participate in technical meetings and project or review discussions • Test technical solutions to ensure they are robust and suitable for their intended application • Perform other duties as assigned

🎯 Requirements

• Associate degree in Information Systems or related field required • Minimum three years of experience in a Help Desk, Service Desk, or Deskside Support role required • Azure including Azure DevOps experience preferred • Strong computer skills and proficiency in Microsoft Office 365 • Able to travel internationally • General working knowledge of Azure services, IoT devices and communication protocols, SQL, computer programming principles and techniques, logical design, process flow, testing, debugging, implementation, and documentation • Problem solving, troubleshooting, and critical thinking skills • Proficient in time management • Ability to collaborate with team members and co-workers • Excellent written and verbal communication skills • Ability to manage multiple tasks simultaneously in a complex environment with competing priorities • Motivated self-starter able to work with a diverse team • Willingness to learn new technologies and take on additional responsibilities • Ability to work effectively with cross-functional groups and a geographically dispersed user base • May be required to work on call weekends and holidays on a rota basis

🏖️ Benefits

• Ability to work remotely • Full-time employment • Ability to travel internationally • Potential on-call work on weekends and holidays on a rota basis