Technical Support Specialist

🕒 September 16

🌵 Arizona, California, +5 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $70k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LeanData

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

💰 $27.5M Series C on 2019-03

SaaS • B2B

LeanData is a leading provider of modern revenue orchestration solutions designed specifically for today’s growth leaders in the B2B space. Their Revenue Orchestration Platform leverages No-Code Automation to streamline the coordination of various sales processes, enhancing the effectiveness of revenue teams. By helping organizations transform buyer signals into purchasing decisions, LeanData ensures that companies can operate with precision, alignment, and operational excellence, thus improving buyer experiences.

📋 Description

• Own and resolve complex technical escalations requiring deep product, log, and environment analysis • Reproduce customer-reported defects, isolate root cause, and drive issues to resolution or formal engineering handoff • Serve as a technical resource and mentor for Level 1 support staff • Translate complex product issues into clear, business-relevant guidance for customers • Troubleshoot customer API integrations, including REST, webhooks, authentication, payloads, rate limits, and error handling • Configure and troubleshoot AI-powered product features, escalating unresolved or ambiguous model-behavior issues to Engineering • Read and debug code to reproduce issues and build simple test scripts to speed diagnosis • Review logs, queries, and configurations to pinpoint failures • File reproducible bug reports, partner with Development on root cause, and support QA in validating fixes • Surface recurring customer pain points to Product and management • Document root causes, workarounds, and solutions in knowledge base articles

🎯 Requirements

• 2–5 years of relevant work experience in technical support • Hands-on Salesforce experience, including Apex jobs, SOQL, common platform errors, and governor limits • Proficiency with Salesforce reporting • Solid analytical and troubleshooting skills across logs, databases, and integrations • Strong written and verbal communication, with the ability to translate technical detail for non-technical audiences • Experience partnering with Development, QA, or Product, including filing reproducible bugs and validating fixes • Ability to understand and deconstruct technical products and platforms • Creative, resourceful, detail-oriented, and highly organized • Comfort working with shifting priorities and tight timelines in a growth-stage environment • Bachelor’s degree from a reputable university • Familiarity with reporting or BI tools beyond Salesforce is a bonus • Knowledge of GTM strategies is a bonus • Exposure to troubleshooting AI- or ML-powered product features is a bonus