Senior Clinical Customer Success Manager, iQueue for Inpatient Flow

🕒 June 25

🐻 Alaska, Arizona, +31 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $120k - $150k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LeanTaaS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $130M Series D on 2020-12

Healthcare • Consulting • Logistics

LeanTaaS is a company that helps hospitals and ambulatory service providers optimize their capacity and operations through AI, machine learning, and predictive analytics. By leveraging these technologies, LeanTaaS enables healthcare organizations to maximize capacity, improve ROI, and enhance patient experience without needing more capital or staff. Their solutions focus on areas such as operating rooms, infusion centers, and inpatient flow, aiming to streamline patient throughput, optimize staff utilization, and reduce staff burnout. The company also offers 'Transformation as a Service' to ensure successful implementation and change management within healthcare settings. Their iQueue solution suite is cloud-based, providing real-time insights and forecasting tools to improve scheduling, capacity management, and decision-making, ultimately benefiting patients, providers, and the healthcare system's bottom line.

📋 Description

• Partner with health systems to support clinically driven workflow transformation initiatives that improve patient progression, care coordination, and the overall patient care experience • Serve as a trusted clinical advisor and subject matter expert to both internal and external stakeholders, including nursing leadership, case management, utilization management, physician teams, interdisciplinary care teams, and cross-functional internal partners • Lead customer engagements focused on evaluating and optimizing technology-enabled clinical workflows, interdisciplinary collaboration, patient progression practices, and care coordination processes • Support customers in identifying and addressing clinical workflow barriers that impact patient throughput, discharge planning, and continuity of care • Collaborate with customer stakeholders to support adoption of standardized clinical workflows, escalation pathways, and best practices across acute care settings • Provide clinical guidance and workflow expertise to support organizational change management and user adoption initiatives • Partner with internal teams to ensure customer feedback, clinical workflow insights, and frontline challenges are incorporated into ongoing process and solution improvements • Facilitate ongoing customer discussions and workflow reviews to evaluate clinical adoption, customer goals, and opportunities for continued improvement • Build strong relationships with clinical stakeholders and support long-term partnerships through collaboration, education, and trusted clinical engagement • Contribute to the development of clinical best practices, customer education resources, and technology-enabled workflow strategies that support improved care coordination, patient progression, and healthcare delivery outcomes • Promote a culture of continuous improvement focused on enhancing patient care delivery, interdisciplinary collaboration, and measurable customer outcomes

🎯 Requirements

• RN license and Bachelor of Science in Nursing (BSN) required • 7+ years of experience (inpatient preferred), with a proven track record of growing into larger clinical and leadership roles • A deep understanding of acute care hospital operations, from managing interdisciplinary workflows and patient progression to tackling the everyday challenges of healthcare delivery • A data-driven mindset, with fluency in healthcare data analysis and performance metrics to guide smart, evidence-based decisions • Experience collaborating with interdisciplinary teams including nursing leadership, physician teams, case management, utilization management, and operational stakeholders • Experience working with healthcare technology, analytics, or workflow optimization platforms • An articulate communicator and skilled relationship builder who can confidently present ideas and guide teams through operational change • Skilled at analyzing workflow challenges and leading process improvement efforts within complex clinical settings • Experience working with EHR systems such as Epic, Cerner, or similar platforms • Excellent organizational skills with the ability to manage multiple customer priorities and initiatives simultaneously • Passion for improving healthcare delivery, patient outcomes, and operational efficiency through collaboration, workflow transformation, and technology • Willingness to travel 25–50%

🏖️ Benefits

• Competitive compensation package that includes base salary, target bonus, and stock options • 401(k) Match • Comprehensive healthcare benefits • Generous Paid Time Off and Parental Leave • Monthly reimbursement for Skill Building • Monthly reimbursement for Wellness, Transportation, and/or Home Office • Education Reimbursement for select courses/programs