ServiceNow Manager

🔥 12 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ledcor

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1947

🏗️ Construction

⚡ Energy

Construction • Energy

Ledcor is a diversified North American construction and infrastructure company. The firm designs, builds, operates and maintains projects across multiple sectors including building/construction, communications, electricity, power generation and renewable energy, pipelines and oil & gas, mining, transportation (marine and aviation), and property development. Founded more than 75 years ago, Ledcor emphasizes safety, sustainability (including a net-zero by 2050 commitment), community partnerships and charitable giving while delivering large-scale civil, industrial and energy projects across Canada and the United States.

📋 Description

• Lead and manage a team of ServiceNow professionals through coaching, mentorship, and career development • Monitor and report on service health, backlog aging, SLA/OLA performance, delivery throughput, and stakeholder satisfaction • Own and maintain the ServiceNow roadmap, including annual and monthly platform planning, release adoption, and capability maturity • Lead platform modernization efforts and support evolution toward more customer-facing capabilities • Balance strategic initiatives with ongoing Keep-the-Lights-On (KTLO) operational activities • Provide architectural direction and technical oversight across ServiceNow programs and initiatives • Review solution designs, integrations, workflows, and platform configurations for alignment with ServiceNow best practices • Partner with architects and technical leads to maintain platform integrity, scalability, and performance • Establish and maintain platform standards, architecture guardrails, security controls, risk management practices, and governance frameworks • Build relationships with business leaders and stakeholders to understand priorities, challenges, and emerging needs • Manage vendor and partner relationships, including delivery quality, performance, knowledge transfer, contracts, and billing oversight

🎯 Requirements

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or a related field • 5+ years of people leadership experience managing technical teams • 5–10+ years of experience working with ServiceNow capabilities, including Service Portal, Service Catalog, Virtual Agent, and Workspace configurations • 4+ years of combined experience with workflow automation, process design and optimization, and agentic AI solutions within ServiceNow or related platforms such as Microsoft 365 • Demonstrated experience leading enterprise SaaS platforms and driving service maturity initiatives • Experience working with business stakeholders, technology teams, and external vendors in a complex enterprise environment • Certifications such as ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ITIL v4 Foundation, Certified ScrumMaster (CSM), Agile certification, and/or Project Management Professional (PMP) are highly desired • Deep understanding of ServiceNow architecture, platform capabilities, and governance best practices • Strong leadership, coaching, and stakeholder management skills • Excellent communication and relationship-building skills • Experience managing platform performance, service metrics, and continuous improvement programs • Knowledge of security, compliance, risk management, and enterprise architecture principles

🏖️ Benefits

• Competitive total rewards package providing compensation and benefits supporting physical, mental, and financial wellbeing • Opportunities to develop skills and knowledge • Adjustments provided throughout the hiring process