Customer Support Supervisor

Job not on LinkedIn

🕒 May 22

🌵 Arizona, California, +5 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $55k - $63k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 50%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Legacy Groupe

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚽ Sports

💼 Consulting

Sports • Technology • Consulting

Legacy Groupe is a Swiss company based in Lausanne, the world's Olympic Capital. They are contracted by leading event organizations to design, acquire, and deliver sophisticated technology management solutions for sports events. With a focus on cultivating a sustainable organizational culture, they provide consultancy services to help organizations build high-performance teams and share their 30 years of industry expertise. Legacy Groupe is dedicated to ensuring timely and effective delivery of services in the high-stakes environment of sports events.

📋 Description

• Manage the daily workload of customer support agents, ensuring timely case handling and proper case management practices • Conduct weekly 1:1 meetings with direct reports and provide performance-based coaching and feedback • Support onboarding and training of new team members • Partner with Team Leads and management to coordinate meetings, workflows, and team initiatives • Ensure consistent use of support tools and resources, including macros, knowledge articles, AI tools, and conversation tracking processes • Monitor staffing, scheduling, and team coverage needs • Act as a subject matter expert for product updates, workflows, and procedural changes • Identify opportunities for workflow improvements, automation, and process simplification • Ensure company policies and procedures are consistently followed • Maintain and support accurate internal documentation and training resources

🎯 Requirements

• College degree or equivalent professional experience • 1–2 years of leadership experience in a customer service, call center, or support environment • Experience with Intercom or similar customer support platforms preferred • Strong analytical and problem-solving skills • Excellent written and verbal communication skills • Ability to manage multiple priorities in a fast-paced environment • Strong organizational and coaching abilities • Proficiency with Excel, Google Sheets, or similar reporting tools • Familiarity with customer service best practices and quality assurance processes • External candidates must reside in Arizona, California, Colorado, Florida, Illinois, Indiana, Texas, or Wisconsin

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Health Savings Accounts and Flexible Spending Account options with generous employer contributions (based on plan selection) • Basic Life and Supplemental Life insurance • Disability Insurance • Voluntary Supplemental Benefits (Hospital Indemnity, Accident, Critical Illness) • Accrued Paid Time Off • 401k plan with discretionary employer match • Paid Medical and Parental Leave