Director of Customer Enablement

🕒 September 1

🦌 Connecticut – Remote

🦌 Connecticut – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Legrand

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🔧 Hardware

🤝 B2B

Manufacturing • Hardware • B2B

Legrand is a French multinational and world leader in electrical and digital building installations and solutions. It designs, manufactures and sells a broad range of products for residential, commercial and industrial buildings — including switches and sockets, cable-management systems, access control, UPS and datacenter power and infrastructure — and provides bundled offers for datacenters and energy-transition applications. The group emphasizes design, sustainability/CSR, targeted acquisitions and digital solutions; it employs around 39,600 people and reported nearly €9. 5 billion in sales in 2025.

📋 Description

• Design and execute ongoing user research programs, including customer outreach, qualitative interviews, customer panels, and quantitative surveys • Lead and scale the cross-divisional Customer Experience (CX) working group • Gather frontline customer insights and align research findings across the enterprise • Synthesize complex research into executive-level insights supporting strategic goals and investment decisions • Build and maintain multi-year Customer Enablement Roadmaps for digital and non-digital adoption • Partner with central Digital Experience teams to align capabilities with validated research and growth opportunities • Identify scalable enablement programs for centralized development and global rollout • Define, track, and report on digital adoption, retention, engagement, usage depth, and expansion metrics • Lead and coach a team of Customer Enablement and Customer Growth Specialists • Establish testing, baseline metrics, and feedback loops to optimize program impact • Improve customer-facing processes, sales and CSR readiness, customer education adoption, and self-service effectiveness • Reduce recurring customer friction points

🎯 Requirements

• 8+ years of relevant experience in Customer Experience (CX), Customer Growth, Digital Strategy, or Market Research within a complex, multi-brand/matrixed organization • Expert in qualitative and quantitative user research techniques, customer feedback collection, and market research methodologies • Proven track record of leveraging data, analytics, and performance metrics to drive adoption of digital tools and platforms, customer retention, and revenue expansion • Strong ability to synthesize complex data and insights into clear growth narratives aligned with diverse cross-divisional stakeholders • Ability to define, track, and report on growth and enablement metrics • Ability to lead and coach Customer Enablement and Customer Growth Specialists

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • High employer 401K match • Paid time off (PTO) • Holiday pay • Short-term and long-term disability benefit plans • Above-benchmark paid maternity and parental leave • Bonus opportunities in accordance with the Company’s incentive plans • Paid time off to volunteer • Employee Resource Group network