Field Technical Support Engineer II

🕒 September 22

🇺🇸 United States – Remote

💵 $80k - $115k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Legrand

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🔧 Hardware

🤝 B2B

Manufacturing • Hardware • B2B

Legrand is a French multinational and world leader in electrical and digital building installations and solutions. It designs, manufactures and sells a broad range of products for residential, commercial and industrial buildings — including switches and sockets, cable-management systems, access control, UPS and datacenter power and infrastructure — and provides bundled offers for datacenters and energy-transition applications. The group emphasizes design, sustainability/CSR, targeted acquisitions and digital solutions; it employs around 39,600 people and reported nearly €9. 5 billion in sales in 2025.

📋 Description

• Serve as an expert technical resource for enterprise customers and business partners using Raritan and ZPE Access Product Solutions • Provide access products, professional services, training, technical issue resolution, and post-sales customer support • Analyze technologies and address complex engineering issues, including IP, DHCP, LDAP, authorization, and authentication configurations • Develop deployment scripts using shell script, Python, APIs, and Ansible • Analyze product data and firmware versions and apply onsite fixes aligned with network security standards • Develop Access Products test routines for customers and developers • Interpret diagnostic information and log files to identify failures • Apply firmware/software upgrades and bug fixes • Use network debugging tools to identify and resolve deployment failures • Collaborate with developers and network support staff on IP designs and custom scripts • Coordinate cross-functional deployment teams involving professional services, product management, and engineering • Act as the single point of contact for enterprise account support requirements • Build relationships with customer technical staff and management • Manage customer development plans, growth opportunities, technical services, escalations, and support cases • Partner with product management to prioritize customer requirements and align product direction with customer roadmaps • Conduct customer check-ins and quarterly health checks • Track customer status, time, and resource allocation • Travel to customer locations up to 30-40% of the time and support cases while not traveling • Develop and train team members

🎯 Requirements

• Engineering, Network Technology, or related field; or equivalent combination of education and experience • 2-5 years of experience in a customer-facing environment, such as enterprise customer support and technical consulting • Basic technical knowledge of data center facilities components • Basic technical knowledge of data center IT components and interconnections, including servers, Blade/Blade Chassis, network switches, and RACK PDUs • Knowledge of data center networks and protocols, including IP Subnetting/VLANs and SNMP • Solid Linux user/admin capability • Solid knowledge of networking configuration, integration, and diagnostics, focusing on TCP/IP and HTTP(s) • Familiarity with remote access technologies: SSH, HTTPS, and TELNET • Experience with Console Server and KVM • Familiarity with network security, including Firewall, NAT, Authentication, and Authorization • SNMP knowledge, including MIB browsers, MIB sets, MIB gets, SNMP walks, SNMP traps, and mapping values to data models • Familiarity with hypervisor technologies such as VMware, Hyper-V, KVM, and Proxmox • Excellent written, verbal, and presentation skills for technical and management clients • Strong organizational skills to manage competing client demands, priorities, commitments, and projects • Ability to troubleshoot technical issues and determine the appropriate resolution path • Customer service attitude with business development and customer relationship management experience • Ability to facilitate cross-team collaboration in person and virtually • Strong analytical skills regarding technical and project management issues • Ability to travel 30-40% of the time

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • High employer 401K match • Paid time off (PTO) • Holiday pay • Short-term disability benefit plan • Long-term disability benefit plan • Above-benchmark paid maternity and parental leave • Bonus opportunities in accordance with the Company’s incentive plans • Paid time off to volunteer • Employee Resource Group network