Technical Support Manager – Biopharma

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🕒 April 22

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Lesaffre North America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1853

🤝 B2B

B2B

Lesaffre North America is a commercial baking ingredient supplier and subsidiary of Lesaffre Group with nearly 200 years of history, offering yeast, dough improvers, sourdough cultures, flavorings, and shelf-life solutions for industrial bakeries, artisan bakers, foodservice operators, and distributors. The company provides product development support, production-efficiency expertise, clean-label and organic options, and extended-shelf-life technologies to help baking businesses scale and innovate.

📋 Description

• Provide technical support to Procelys customers through on-site visits, presentations, and product training to ensure optimal use of our solutions • Analyze customer feedback and technical issues to drive product development, improvements, and competitive positioning • Train and support Business Managers on application details, product performance, and technical selling points • Troubleshoot product performance issues in collaboration with cross-functional teams to deliver recommendations • Serve as the main technical point of contact and project leader between commercial, applications, and quality teams • Develop technical partnerships with academia and research institutes to investigate product performance • Act as the regional technical expert, building relationships with key customers and driving new business opportunities • Remain active in technical networks to contribute to industry knowledge sharing and training • Monitor industry innovations and technological trends, providing quarterly landscape reports to management • Represent Procelys at regional technical events through lectures and presentations • Perform other duties as assigned

🎯 Requirements

• Master’s degree in Microbiology, Biochemical Engineering, Biotechnology or related field. • 5 or more years of experience in an R&D/Fermentation Management or Application Development role in Biotechnology, Pharma or Life Sciences markets • Ability to develop a deep understanding of the Biotechnology market (food and feed bio-ingredients, biopharma, cultures, probiotics, bio-agriculture and renewable chemicals) • Ability to travel up to 40-50% within the Americas

🏖️ Benefits

• Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match • 11 paid holidays • Opportunities for continuous growth and development, including the ability to take on new challenges and collaborate across our international business units