Head of Brand – Narrative

🕒 August 22

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 14%

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Level AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $39.4M Series C - Level AI on 2024-07

Artificial Intelligence • SaaS • Enterprise

Level AI is a customer experience (CX) platform that uses proprietary AI models to analyze and automate contact center interactions. It scores 100% of customer interactions, deploys AI voice agents, provides real-time agent assist and coaching, automates quality assurance (Auto-QA), and delivers voice-of-the-customer analytics. Level AI Latitude comprises seven task-specific models designed for enterprise CX, claiming improved cost-efficiency and speed versus general-purpose LLMs. The company targets high-volume, regulated contact centers in industries such as financial services, healthcare, retail, and insurance, and emphasizes security and compliance (ISO 27001, SOC2, HIPAA, PCI, GDPR).

📋 Description

• Drive Level AI’s narrative direction and supporting creative approach • Recruit, vet, and manage freelance graphic designers, video producers, and motion designers • Own the freelance creative roster, rates, turnaround expectations, and quality bar • Write detailed creative briefs for contractors • Define and maintain brand standards across visual identity and writing style • Enforce the v7 messaging system across marketing surfaces • Own the website and blog CMS at the template, information architecture, and publishing level • Direct creative for marquee field marketing events and large campaign moments • Advise Growth, PMM, and the performance marketing agency on ad and campaign creative • Build the top-of-funnel narrative in partnership with the CEO, VP Marketing, and CRO • Identify and sequence category arguments across formats and quarters, including executive voices • Set strategy with the communications agency and manage the client relationship • Own speaking and conference submissions and align narratives with the event calendar

🎯 Requirements

• 7+ years in brand, editorial, or communications • Experience at a B2B SaaS company selling to enterprise buying committees • Strong writing portfolio, particularly around thought leadership, value articulation and differentiation • Demonstrated visual judgment • Experience art-directing designers • Experience recruiting and managing creative freelancers • Ability to source freelancers, set rates, brief them, and end relationships when necessary • Hands-on fluency in CMS and marketing automation tools • Experience with Framer and HubSpot

🏖️ Benefits

• Competitive salary and equity packages • Comprehensive medical, dental, and vision benefits • Flexible PTO • Fast-moving, collaborative, and high-growth environment • Opportunity to shape the future of customer experience technology • Remote work