Customer Success Manager

Job not on LinkedIn

🕒 May 18

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $75k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 52%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Level Data

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

📚 Education

☁️ SaaS

Education • SaaS

Level Data is a K–12 education data and analytics company that provides a SaaS platform to help school districts and state agencies connect instructional investments, educator development, and student outcomes. Its product suite (including Return on Instruction/ROI, Brolly, Grow, Validation, RealTime Reports, statewide data management, talent management, and integrations) supports IEP service tracking and compliance, professional development and coaching measurement, data validation and audit-ready reporting, teacher licensure and evaluation, and statewide data ecosystems. The platform emphasizes AI-powered insights, automated data workflows, and cross-system integrations; the company says it serves 20 state agencies and over 1,800 school districts nationwide.

📋 Description

• Own the post-sale relationship for a portfolio of K-12 district and state-agency accounts • Drive retention, expansion, and measurable data outcomes • Own value delivery, renewals, and expansion • Manage account success plans and forecast and close renewals end-to-end, including pricing, terms, redlines, and signatures • Run upsell and cross-sell motions from discovery to close independently or with Sales • Meet GRR and NRR targets across the assigned book of business • Translate product usage into strategic outcomes for superintendents, CIOs, and CFOs • Communicate customer value through QBRs, EBRs, and executive readouts • Monitor health signals, build remediation plans, and coordinate cross-functional churn-prevention efforts • Map and engage stakeholders across IT, instructional, finance, and executive sponsor groups • Lead complex SaaS implementations, including onboarding, integrations, and configuration, in partnership with Product and Engineering • Provide product feedback that shapes the roadmap • Use customer-success tooling, health-score automation, AI-assisted account research, and dashboards to scale impact

🎯 Requirements

• 3–5+ years of experience in Customer Success managing enterprise customers and senior stakeholders in a SaaS environment • Proven track record of achieving GRR and NRR targets • Strong verbal and written communication skills, including executive presentation ability through EBRs and board-level communication • Strong understanding of customer success motions, including value-focused account planning, expansion motions, multi-threading, mutual action plans, QBRs/EBRs, and onboarding in data, analytics, or education technology • Highly organized and data-driven, with strong attention to detail • Ability to manage multiple accounts and priorities simultaneously • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.) or equivalent professional experience • Technical background or fluency is a strong plus; experience with APIs, data integrations, product configuration, or similar technical concepts is valuable • Comfort with AI-powered tools, such as LLM-based research assistants, automated meeting summaries, and predictive health scoring

🏖️ Benefits

• Meaningful work directly influencing education outcomes • Collaborative culture emphasizing teamwork, transparency, and shared success • Professional growth opportunities to learn and lead • Flexible remote work environment • Occasional travel (approximately 10–15%) • Unlimited PTO • 401(k) with company match • Competitive medical, dental, and vision coverage • Paid parental leave • Mental health and wellness support • Annual learning & development budget