Customer Success Manager

Job not on LinkedIn

🕒 May 19

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $75k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Level Data

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Level Data is a SaaS company that provides K–12 education agencies and school districts with data management, validation, and analytics tools to connect financial investments, educator effectiveness, and student outcomes. Its platform automates data workflows, tracks special education services (IEP minutes), supports compliance and teacher licensure, and offers ROI analytics and coaching management to help states and districts make audit-ready, evidence-based decisions at scale.

📋 Description

• Own the post-sale relationship for a portfolio of K-12 district and state-agency accounts • Drive retention, expansion, and measurable data outcomes • Own value delivery, renewals, and expansion • Manage account success plans and forecast and close renewals end-to-end, including pricing, terms, redlines, and on-time signature • Run upsell and cross-sell motions from discovery to close, independently or with Sales • Deliver GRR and NRR targets across the account portfolio • Translate product usage into strategic outcomes involving data accuracy, governance, and reporting confidence • Communicate value through QBRs, EBRs, and executive readouts • Monitor health signals, build remediation plans, and coordinate cross-functional efforts to prevent churn • Map and engage stakeholders across IT, instructional, finance, and executive sponsor groups • Lead complex SaaS implementations in partnership with Product and Engineering, including onboarding, integrations, and configuration • Provide product feedback that shapes the roadmap • Use health-score automation, AI-assisted account research, and dashboards to scale customer success impact

🎯 Requirements

• 3–5+ years of experience in Customer Success managing enterprise customers and senior stakeholders in a SaaS environment • Proven track record of achieving GRR and NRR targets • Strong verbal and written communication skills, including presentation ability for executive audiences through EBRs and board-level communication • Strong understanding of customer success motions, including value-focused account planning, expansion motions, multi-threading, mutual action plans, QBRs/EBRs, and onboarding in data, analytics, or education technology • Highly organized and data-driven, with strong attention to detail • Ability to manage multiple accounts and priorities simultaneously • Bachelor's degree in a relevant field (Education, Data Science, Business, etc.) or equivalent professional experience • Technical background or fluency is a strong plus; experience with APIs, data integrations, product configuration, or similar technical concepts is valuable • Comfort with AI-powered tools, including LLM-based research assistants, automated meeting summaries, and predictive health scoring

🏖️ Benefits

• Unlimited PTO • 401(k) with company match • Competitive medical, dental, and vision coverage • Paid parental leave • Mental health and wellness support • Annual learning & development budget • Flexible remote work environment • Occasional travel (approximately 10–15%)