Regional Manager – Customer Support

🕒 4 days ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $105k - $119k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Liebherr Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏨 Hospitality

📦 Logistics

🏥 Healthcare

Hospitality • Logistics • Healthcare

Liebherr Group is a global company known for its diverse range of products and services across various industries. With a strong presence in manufacturing, Liebherr designs and produces construction machinery, mining equipment, and aerospace components, showcasing its expertise in engineering and innovation. The company is committed to sustainability and technological advancement, aiming to provide efficient solutions that meet the needs of its clients worldwide.

📋 Description

• Serve as the primary point of contact for all aspects of product support to affiliates, sales and marketing departments, internal and external customers, and other Liebherr companies • Act as the first point of contact for affiliates regarding product-related issues • Document and report major events affecting truck performance and product reliability by mine site • Coordinate Service Instructions and Technical Instructions with affiliates and relevant personnel • Report potential product issues and follow up with status and progress reports • Submit Engineering Change Requests to Engineering and follow up as required • Advise the Warranty Administrator on the technical validity of warranty claims • Provide technical sales support upon request • Verify implementation of upgrades and modifications • Ensure customer acceptance packages are received within seven days, check completeness, and direct reported problems to relevant departments • Schedule post-commissioning meetings and report haul-truck quality and completeness to internal stakeholders • Monitor LME Field Service Reports and ensure weekly submissions from Product Support Representatives • Review and disposition Product Issue Reports, create projects based on field issues, analyze data, and evaluate parts • Review, disposition, and verify Product Assembly Reports assigned by Quality Assurance

🎯 Requirements

• Bachelor's degree in Mechanical or Electrical Engineering from a four-year college or university, or equivalent combination of education and experience • Minimum of 3 to 5 years of related maintenance experience in a heavy equipment mining environment and/or training • Travel domestically and internationally up to 50% of the time • Ability to obtain and maintain a valid driver license and passport • Ability to maintain Mine Safety & Health Administration (MSHA) certification • Must be legally authorized to work in the United States without current or future sponsorship

🏖️ Benefits

• Major medical insurance • Dental insurance • Vision insurance • 401K plan with company match • Paid vacation • Paid personal days • Secure work environment • Working from home eligibility