Senior Director, Customer Success – Resins and Technologies

Job not on LinkedIn

🕒 September 30

🇺🇸 United States – Remote

💵 $220k - $240k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lifelancer

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Pre Seed Round on 2022-03

Consulting • Healthcare • Logistics

Lifelancer is an AI-powered talent hiring platform that connects employers with skilled professionals in the Life Sciences, Pharmaceutical, and IT sectors. It enables individuals to create profiles showcasing their skills, get matched with high-paying international jobs or projects, and facilitates hiring and payroll for employers in multiple countries. The platform aims to streamline the hiring process with efficient AI sourcing and compliance support.

📋 Description

• Develop and execute the Customer Success multi-year plan for the Resins & Technologies portfolio • Establish a unified customer engagement model across insights, analytics, adoption, technical partnership, and commercial governance • Elevate Voice of Customer capabilities and integrate customer insight into product, R&D, and commercial strategy discussions • Own and lead the Resins and Technologies Go-to-Market strategy • Lead Go-to-Market planning, positioning, segmentation, and customer adoption pathways • Enable global Sales, Marketing, and R&D teams through Commercial Playbooks and data-driven targeting • Drive portfolio growth through analytics, competitive intelligence, and customer-focused value differentiation • Lead and develop the Customer Success organization • Directly manage leaders responsible for Customer Success & Adoption, Customer Insights & Product Analytics, and Spec-in Governance • Provide senior oversight for Go-to-Market implementation and growth initiatives with the global commercial organization • Coordinate customer programs for Cytiva’s new manufacturing site in Muskegon, Michigan, USA • Provide business unit guidance for contracts and negotiations • Set the vision for customer, product, and market analytics • Oversee segmentation, customer journey mapping, adoption analytics, and whitespace identification • Integrate predictive analytics and customer health metrics into lifecycle management • Govern and continuously improve the end-to-end customer journey • Drive onboarding, adoption, retention, satisfaction, and long-term partnership initiatives • Build scalable processes for proactive customer engagement, escalation management, and systemic issue resolution • Report to the VP for Product Management in the Resins and Technologies business unit

🎯 Requirements

• Master’s degree in Life Sciences, Business, Data Science, Marketing, or a related field • Extensive experience in Customer Success, Commercial Excellence, Product Management, or related customer-facing leadership roles • Demonstrated ability to lead multi-disciplinary teams and drive results in a global commercial environment • Proven ability to translate complex customer, product, and market data into strategic recommendations • Strong stakeholder leadership experience across product, R&D, commercial, and operational functions • Experience in Customer Insights, Analytics, Market Research, or Commercial Strategy • Experience within the Pharmaceuticals, Life Sciences, or Biotechnology industry • Experience managing high-performance teams • Fluency in English, both written and oral

🏖️ Benefits

• Bonus/incentive pay eligibility • Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k) • Reasonable accommodations for applicants and employees with disabilities