Customer Success Manager – Account Manager I

🕒 July 22

🥔 Idaho – Remote

🥔 Idaho – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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Lightcast

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

📚 Education

🏛️ Government

Enterprise • Education • Government

Lightcast is a leading authority on labor market data, providing trusted and comprehensive labor market analytics to drive decisions across education, enterprise, and government sectors. With more than 23 years of experience, Lightcast delivers detailed insights into skills, jobs, supply and demand through an extensive data set generated from millions of job postings, career profiles, and other sources across the globe. Their services are designed to help educational institutions, enterprises, and government organizations build future-ready workforces by using AI-enabled and continuously updated data. Lightcast is globally recognized and trusted by industry innovators, and is a vital resource for organizations navigating workforce challenges and demographic changes in the labor market.

📋 Description

• Build and maintain strong relationships with assigned customers through regular engagement and communication. • Manage customer inquiries, identify challenges, and provide effective solutions. • Drive account renewals, rate adjustments, cross-sells, and upsells by uncovering customer needs and recommending appropriate solutions. • Negotiate pricing, document opportunities, and close sales and renewal agreements. • Establish customer success goals, support onboarding, and monitor account health against defined targets. • Collaborate with internal teams to ensure customer satisfaction and successful outcomes. • Maintain high activity levels, manage multiple priorities, and adapt positively in a fast-paced environment. • Continuously learn and develop skills to create mutually beneficial outcomes for customers and the company.

🎯 Requirements

• 2+ years of experience in account management, sales, customer success, or a related role. • Experience with sales prospecting, account management, and sales processes. • Strong communication and presentation development skills. • Proficiency with Google Workspace, Microsoft Excel, and PowerPoint. • Strong analytical and problem-solving abilities. • Excellent organizational skills and the ability to manage competing priorities effectively.