Customer Success Manager

🕒 July 22

⛰️ Colorado, Illinois, +2 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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DomainTools

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

DomainTools is a leading provider of domain name and DNS-based cyber threat intelligence solutions. It offers a range of products including the Iris Intelligence Platform for mapping connected infrastructure to get ahead of threats, Iris Detect for monitoring lookalike domains, and Iris Enrich for integrating DomainTools data with SIEM, SOAR, and other tools. DomainTools' Farsight DNSDB is the world's largest passive DNS intelligence solution, providing historical and real-time DNS data. The company is focused on transforming threat data into actionable intelligence to prevent, mitigate, and investigate online attacks. It serves a diverse set of industries, including federal government, financial services, healthcare, technology, and retail, and is a trusted partner for enterprise-level security operations centers (SOCs).

📋 Description

• Use extensive experience and consultative selling skills to communicate solutions to a highly technical audience. • Maintain relationships with customers to drive high retention rates. • Manage accounts from initial onboarding through securing renewals. • Work in an account team with an expansion manager to grow bookings. • Contribute to the overall go-to-market team and deliver messaging and product feedback.

🎯 Requirements

• 3+ years experience in global multinational account management roles working with technology solutions (Ideally within the Cyber Security industry) • Direct account experience working with the largest global organizations (Global F100) and country governments. • Direct experience with cybersecurity solutions, DNS specific experience preferred • SaaS offerings experience, with a proven track record of success in both retention and expansion • Ability to influence key decision makers and to negotiate effectively based on value and time to close • An analytical approach to customer engagement, pipeline management, and improving overall customer success and support • Ability to multitask and manage multiple priorities effectively, collaborate internally to get things done and be accountable for your performance based on assigned goals. • Be available to travel during the year to represent DomainTools at trade events and shows to help drive pipeline growth and increase DomainTools brand presence • Meet or exceed role specific KPIs

🏖️ Benefits

• fully paid medical, dental and vision insurance premiums • a 401k retirement plan with company matching • basic life insurance • flexible PTO • additional well-being benefits