Director, Product Design – Wholesale

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🔥 5 hours ago

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Lightspeed Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

🛒 Retail

SaaS • Retail

Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.

📋 Description

• Set and drive the design vision for a two-sided B2B platform, connecting design decisions to real outcomes for brands, retailers, and the business. • Raise the bar on quality through direction, critique, and hands-on involvement — making the work visibly better and building a shared standard the whole team designs against. • Lead designers directly as a coach and player-coach: setting clear goals, giving sharp feedback, growing people into confident, independent contributors, and knowing when to jump in yourself. • Turn ambiguity into momentum by taking loosely defined strategic bets and shaping them into clear design direction and phased, shippable work. • Partner as equal with Product and Engineering leadership to shape the roadmap — making sure design informs decisions before they're made, not after. • Champion coherence across a product experience that has grown fast, unifying fragmented journeys into one consistent, considered whole. • Build a healthy, high-performing team — managing capacity and priorities honestly, recognizing great work, and making the design team a place strong people want to join and stay.

🎯 Requirements

• 12+ years of product design experience, including significant work on complex, multi-sided platforms — B2B, marketplaces, or commerce. • 7+ years leading design teams, with a track record of raising both the quality of the work and the capability of the people. • Strong personal design judgment — you can guide, critique, and elevate work across product, interaction, and visual design, and people seek out your eye. • Comfort leading without layers: you've run teams hands-on and stayed close to the work, not just the process. • Proven ability to influence senior stakeholders and shape strategy through clear communication and tangible design work. • A habit of asking "why are we building this at all?" — deep curiosity about product strategy, not just execution. • Experience navigating ambiguity and change while keeping a team focused, motivated, and shipping.

🏖️ Benefits

• Flexible paid time off and remote work policies • Equity options, because this is your company too • Contributions to your pension plan. Your future matters • Training opportunities to grow your skills and career • Health and wellness credit so you feel your best • Time off to volunteer and give back to your community • Interest groups, employee led networks, social committees to sponsored sports teams • Computer purchase program to get your personal Macbook • Enhanced parental leave to support growing families