Director — Product Design, Wholesale

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Lightspeed Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

🛒 Retail

SaaS • Retail

Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.

📋 Description

• Lead the design of a bilateral B2B platform that links design decisions to measurable outcomes for brands, retailers, and the business. • Raise the bar on quality through clear direction, relevant critique, and hands-on involvement, visibly improving work and establishing a shared standard of excellence the team relies on in practice. • Directly lead designers as a coach and player-coach: set clear goals, provide precise and constructive feedback, develop people into autonomous and confident contributors, and know when to step in personally. • Turn ambiguity into positive momentum by making loosely defined strategic bets and converting them into clear design directions and phased, deliverable work. • Act as a full partner to product and engineering leadership to shape the strategic plan, ensuring design contributes to decisions before they are made, not after. • Promote consistency across a rapidly evolved product experience, unifying fragmented journeys into a single, cohesive end-to-end experience. • Build a healthy, high-performing team — manage capacity and priorities transparently, recognize excellent work, and grow the design organization into an environment that attracts and retains top talent.

🎯 Requirements

• 12+ years of product design experience, including work on complex multidimensional platforms — B2B, marketplaces, or commerce. • 7+ years of experience leading design teams, with a proven track record of raising work quality and growing people’s capabilities. • Strong personal design judgment that enables you to guide, give constructive critique, and elevate the quality of product, interaction, and visual design work so people seek your perspective. • Comfortable leading in low‑hierarchy environments, having directly coached teams by prioritizing operational challenges rather than merely following process. • Proven ability to influence key stakeholders and shape strategy through clear communication and tangible design deliverables. • A constant habit of asking “why are we doing this, exactly?”, showing strong curiosity about product strategy, not just execution. • Experience managing ambiguity and change while keeping the team focused, motivated, and able to deliver. • As a global company with employees and customers outside Quebec, fluency in English as a working language is required for this role.

🏖️ Benefits

• Flexible paid time off and remote work policies. • Stock option grants — because you’re an owner in the company too. • Contributions to your retirement plan — your future matters. • Training and development opportunities to sharpen your skills and advance your career. • Health and wellness benefits to help you stay at your best. • Paid time to volunteer and give back to your community. • Employee-led interest groups and networks, and social committees that sponsor sports teams. • Employee computer purchase program to equip you with a personal MacBook. • Enhanced parental leave to support growing families.