Manager, Outbound Account Executive – West Coast

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 $150k - $170k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Lightspeed Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

🛒 Retail

SaaS • Retail

Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.

📋 Description

• Lead and manage a team of Account Executives responsible for the full sales cycle within a defined segment of North American accounts • Own segment-level pipeline, forecast accuracy, and monthly/quarterly MRR targets • Manage pipeline health and execution against activity, conversion, and revenue KPIs • Collaborate with SDR leadership on lead-to-deal handoffs • Hire, coach, and develop a high-performing team of Account Executives • Partner with enablement teams on onboarding programs • Drive skill development through coaching, call reviews, pipeline inspection, and structured feedback • Identify performance gaps and implement development plans • Refine and optimize sales processes and tools • Work cross-functionally with Sales Ops, Marketing, Enablement, and Product • Collaborate with regional and functional leaders on the outbound strategy playbook • Identify tools for list creation, outbound messaging, and deal execution • Analyze sales forecasts, call volume, and pipeline health • Create strategies to grow revenue streams and expand the addressable market • Ensure clear communication and handoff processes across the sales organization

🎯 Requirements

• Minimum 2 years of experience managing Account Executives in an outbound or full-cycle sales environment • Demonstrated ability to own a segment or territory from pipeline generation through close • Experience working cross-functionally to identify and resolve process gaps, improve tooling, and align stakeholders • Proven ability to onboard, coach, and develop sales representatives at multiple stages • Proficiency with Salesforce, Outreach, or comparable sales engagement platforms • Tech-savvy, with the ability to help team members who are less so • Entrepreneurial and agile mindset with a bias toward action and comfort with ambiguity • Experience with Retail or Hospitality point-of-sale systems is an asset • Proficiency in English

🏖️ Benefits

• Flexible work environment • Flexible paid time off and remote work policies • Equity options • Contributions to your pension plan • Training opportunities • Health and wellness credit • Time off to volunteer • Interest groups, employee-led networks, social committees, and sponsored sports teams • Computer purchase program to get your personal MacBook • Enhanced parental leave • Medical, dental, wellness, life, and disability insurance • RRSP plan and match • Paid parental leave top-up • Paid time off • Continuous learning opportunities • Global mobility