Staff Manager, Technology Incident and Risk Operations

🔥 12 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

🎲 Risk

👻 Ghost score 10%

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Lightspeed Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

🛒 Retail

SaaS • Retail

Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.

📋 Description

• Design and lead operational mechanisms that enable effective incident response and reduce enterprise risk • Maintain a consistent incident management framework across Product and Technology, including roles, severity levels, escalation procedures, and communication standards • Facilitate post-incident analyses (RCA/post-mortems) and track action items through completion • Optimize intake, prioritization, escalation, and remediation workflows for security incidents and vulnerabilities • Create tracking views for significant vulnerabilities, their aging, and exceptions requiring leadership attention • Consolidate information on security, AI governance, identity and access, supply chain, data protection, and compliance into an integrated view of technology risk • Identify recurring patterns in incident and vulnerability data to implement systemic fixes • Track key performance indicators and prepare dashboards and reports for the CTO, security leaders, and the Board of Directors • Reduce friction among engineering, security, product, legal, and compliance teams to ensure remediation efforts continue

🎯 Requirements

• Significant experience designing, implementing, or operating incident management, technology operations, security operations, or technology risk management mechanisms in a complex enterprise environment • Proven experience architecting and integrating incident management frameworks, RCA/post-mortem programs, communication protocols, and tracking mechanisms across distributed engineering teams • Exceptional ability to translate complex technical data into dashboards, narrative briefings, and Board-level materials • Ability to resolve ambiguous operational challenges, isolate systemic root causes, and implement automated, sustainable mechanisms • Excellent situational judgment, composure, and clear analytical thinking during high-severity incidents or urgent escalations • Proven experience building trusted relationships with engineering, operations, security, and executive teams • Fluency in English as a working language is required • Disclosure of any criminal convictions and a criminal background check are required as part of the hiring process

🏖️ Benefits

• Flexible work environment • Culture that celebrates performance • Opportunities to make an impact and advance your career • Flexible paid time off • Remote work policies • Stock options • Retirement plan contributions • Training and continuous learning opportunities • Health and wellness allowance • Volunteer time off • Employee interest groups and sponsored sports teams • Computer purchase program to acquire a personal MacBook • Enhanced parental leave • International mobility • Accommodations available upon request for candidates with disabilities

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