Client Success Manager – Meta Advertising, Appointment-Setting

Job not on LinkedIn

🔥 10 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $60k - $70k / year

⏳ Contract/Temporary

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Limitless Agency

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

📣 Marketing

💼 Consulting

🤝 B2B

Marketing • Consulting • B2B

Limitless Agency is a coaching, done-for-you systems and growth firm that helps marketing agencies scale predictable, sellable businesses. They install the same acquisition, operations, enterprise-sales and exit-readiness systems the founder used to grow an agency to $500K/month and complete an 8-figure exit; offerings include a 14-day launch sprint, done-for-you ad/funnel/CRM builds, SOPs, AI agents for fulfillment, coaching, and a private equity arm (Limitless Capital) that can acquire partner agencies. Founded and led by Gill Valerio Jr. , the company emphasizes building buyer-ready, founder-optional agencies and supports a community with case studies and verified client results.

📋 Description

• Lead structured client onboarding, coordinate handoffs from sales to delivery, set expectations, and document client goals and success metrics. • Manage a portfolio of about 40 client relationships through scheduled check-ins. • Respond to client Slack messages within 24 hours on business days. • Keep CRM records accurate and up to date. • Spot dissatisfaction and at-risk accounts early, coordinate recovery plans, and support renewals and retention. • Turn client concerns into clear actions for the creative, media buying, appointment-setting, and operations teams, and follow through until they’re resolved. • Prepare client-facing performance updates and maintain a portfolio health dashboard visible to leadership. • Improve onboarding checklists and SOPs, and build a repeatable Client Success playbook. • Track retention, NPS trends, response times, and onboarding SLAs. • Work toward annual client retention of 93% or higher and identify churn risks before they escalate. • Progress from learning workflows and managing 10–20 accounts to full portfolio ownership during the first 90 days.

🎯 Requirements

• About 1–2 years of relevant experience in client success, account management, customer service, or a client-facing agency role. Exceptional transferable experience will also be considered. • Excellent spoken and written English, with confident client communication. • Empathy, sound judgment, and a strong sense of ownership. • Strong organization and follow-through while managing multiple accounts and competing priorities. • Proactive problem-solving and comfort working with distributed teams in a fast-moving environment. • Ability to understand basic marketing performance reports and explain practical next steps to clients. • Based in Canada (preferred) or the United States. • Available Monday–Friday, approximately 9 AM–5 PM Eastern, Central, or Pacific Time. • Experience with medspas, aesthetics, or wellness, or experience supporting growth at a medspa is nice to have. • Familiarity with GoHighLevel, ClickUp or similar project management tools, and Meta Ads Manager is nice to have; these platforms can be taught.

🏖️ Benefits

• Fully remote role for candidates in Canada or the United States. • Consistent Monday–Friday daytime schedule. • Competitive USD base compensation of $60,000–$70,000 per year. • Performance incentives tied to quarterly client retention, plus bonuses for client testimonials. Target OTE is approximately USD $80,000–$90,000. • Training on the agency’s platforms, including GoHighLevel, ClickUp, and Meta Ads Manager. • Chance to help build the agency’s first dedicated Client Success function and shape its processes and playbook. • Room to grow as the agency scales, with potential paths to Senior Client Success Manager and Head of Client Success.

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