Seasonal Full-Time BF Support Associate

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🕒 July 7

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Literati

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

👥 B2C

📚 Education

💰 $40M Series B on 2021-01

B2C • Education

Literati is a company dedicated to fostering a love of reading and learning among children. It offers a variety of subscription-based book clubs tailored to different age groups, from babies to adolescents. In addition to book clubs, Literati hosts book fairs for schools and provides an online store for purchasing books and educational products, with a portion of proceeds going back to schools. The company is committed to enriching educational experiences both at home and in schools, and it emphasizes community engagement through book donations and fundraising initiatives. Literati aims to provide expertly curated reading material and cultivate meaningful learning experiences.

📋 Description

• Answering customer inquiries via phone and email • Providing personal customer service to the contact running the book fair at the school • Checking in with the contact at the school to help run their fair • Distributing resources to the book fair contact to assist in book fair planning and operation • Providing internal support for Business Development Reps and Account Managers • Using Google Sheets, Slack and Salesforce • Facilitating customer requests to ensure the fairs stay stocked through their duration • Updating the CRM as customer inquiries are solved • Operating and helping instruct customers on how to use the Square register

🎯 Requirements

• Excellent communication and interpersonal skills • Comfortable providing support via phone and email • Ability to work independently and as part of a team • Strong attention to detail and accuracy • Ability to prioritize, multitask and stay organized • Comfortable following documented processes and workflows • Proficient in using resources to provide great customer service • Experience answering phones and emails • Strong organizational skills • Flexibility to change tasks throughout the day

🏖️ Benefits

• As a seasonal employee, this position is not eligible for standard employee benefits, except those required by applicable federal, state, and local law.