Senior Product Operations Manager

🕒 6 days ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $145k - $200k / year

⏰ Full Time

🟠 Senior

⚡️ Product Operations

👻 Ghost score 21%

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LiveKit

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🔌 API

🤖 Artificial Intelligence

📡 Telecommunications

💰 Venture Round on 2022-09

API • Artificial Intelligence • Telecommunications

LiveKit is a platform designed to facilitate real-time AI and multimedia communications. It enables the instantaneous transmission of audio and video between language models (LLMs) and users, creating real-time multimodal experiences. LiveKit provides tools for developing voice AI, robotics, and livestreaming applications, with ultra-low latency and high resilience. It supports integration with telephony networks, simulating human conversation with advanced features like interruption handling and turn-taking cue detection. The platform is geared towards developers, offering SDK support across all major platforms, allowing applications to be deployed and scaled efficiently. LiveKit is open-source under Apache 2. 0 and offers robust security measures, including end-to-end encryption and compliance with GDPR, SOC2 Type 2, CCPA, and HIPAA.

📋 Description

• Run the product team's operating cadence, including planning cycles, reviews, and recurring updates • Capture and communicate decisions and follow-ups • Retire or reshape ineffective product rituals • Own roadmap structure, accuracy, visibility, and audience-appropriate presentation • Run product-team goal setting and track quarterly progress • Partner with the data team on reporting and flag progress drift early • Maintain lightweight product development standards from problem framing through launch • Run internal launch readiness with marketing, including documentation, pricing, and go-to-market preparation • Operate customer insight systems, including research repositories, customer conversation pipelines, and synthesis of customer feedback • Own PM onboarding, ongoing training, community of practice, hiring, and leveling support • Select and manage product-team tools for roadmapping, analytics, and AI • Partner with the head of product to improve the product organization each quarter

🎯 Requirements

• 6+ years of experience, with at least 3 in product operations or a closely related role • Experience supporting a product team in product operations, chief of staff to a product leader, product program management, or product strategy and operations • Designed a product team's operating cadence from scratch at a scaling company • Strong writing skills for templates, updates, plans, and documentation • Comfortable defining metrics, working in BI tools, and evaluating data quality • Technical credibility with developers and engineering-led organizations • Ability to influence without authority in highly autonomous engineering teams • Heavy use of AI tools and ability to help others use them • Experience with developer tools, APIs, infrastructure, or AI companies preferred • Experience running quarterly planning or OKRs preferred • Experience building a research repository or B2B customer recruiting program preferred • Experience building a PM onboarding program or career ladder preferred • Experience working with go-to-market teams on launch readiness and product stage definitions preferred • Product management experience preferred • Legally authorized to work in the US or country of residence

🏖️ Benefits

• Competitive salary and equity package • Health, dental, and vision benefits • Flexible vacation policy • Opportunity to contribute to open source alongside world-class engineers • Opportunity to build something truly impactful to the world