Product Operations Manager

Job not on LinkedIn

🕒 October 6

🇺🇸 United States – Remote

💵 $120k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚡️ Product Operations

👻 Ghost score 4%

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Logo of Playlab

Playlab

1 - 10 employees

Founded 2023

🤖 Artificial Intelligence

📚 Education

🤝 Non-profit

💰 $25k Grant - Playlab on 2024-03

Artificial Intelligence • Education • Non-profit

Playlab is a nonprofit that enables educators and impact organizations to build AI-powered tools and experiences. The company focuses on generative AI and educational technology, providing a public infrastructure for researchers to study the impact of AI on education and advancing responsible, open-source AI. Playlab aims to make building with AI as fun and accessible as creating with Scratch while being as robust as Huggingface.

📋 Description

• Manage product intake and readiness from initial request through discovery, planning, delivery, and launch • Maintain product workflows, tools, documentation, and reporting • Coordinate launch readiness across Product, Design, Partnerships, and Support, including launch calendars, go/no-go reviews, communications, compliance, and post-launch tracking • Manage research operations, including participant recruitment, research intake, scheduling, documentation, and a searchable repository of findings • Coordinate hiring for Product roles from application review through interviews, debriefs, and offers • Keep candidates informed and ensure interviews are scheduled, prepared, and run consistently • Prepare interviewers with context, materials, and evaluation criteria • Organize debriefs and capture feedback for timely hiring decisions • Track candidates, identify delays, and keep the pipeline moving • Build and maintain dashboards for evidence-based product decisions • Drive consistent reporting for product health metrics including adoption, retention, and engagement

🎯 Requirements

• 7+ years experience building organizations, programs, or functions from scratch (not just optimizing existing ones) • Track record of operating across organizational boundaries and building trust quickly in new contexts • Ability to translate between technical/product teams and field-facing/user-facing teams • Comfort with ambiguity and willingness to own problems before they're well-defined • Familiarity with product development processes and the product/engineering interface • Familiarity with business processes and needs including financial sustainability • Strong communication skills, especially in remote-first environments

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