Staff Product Manager, Operations Systems

🕒 September 30

🇺🇸 United States – Remote

💵 $180k - $200k / year

⏰ Full Time

🔴 Lead

⚡️ Product Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Vida Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Vida Health is a company committed to improving health outcomes for various physical and mental health conditions, including diabetes, obesity, depression, and hypertension. They offer personalized, human-led care combined with digital technology to manage and treat these complex conditions. Vida Health partners with employers, health plans, and consultants to provide comprehensive health solutions. Their services include video chats and text-based messaging with healthcare providers, and they utilize machine learning and synced devices to personalize member care. They focus on significant cost savings and improved health outcomes for cardiometabolic conditions, guaranteeing results and offering up to 100% of fees at risk for both physical and mental healthcare.

📋 Description

• Own the vision and roadmap for operations systems. • Translate stakeholder requests into a clear point of view and sequenced plan. • Shadow support agents and operations teams to understand workflows, tools, inefficiencies, and cost-to-serve. • Design integrations, data flows, and automations across Zendesk, Braze, the EHR, fulfillment partners, and internal systems. • Replace spreadsheet-based, scheduled-refresh, and manual processes with durable systems. • Shape internal tools that give operations teams visibility into member records and activity. • Partner with operations leaders and challenge or reframe requests around broader business problems. • Reverse-engineer existing systems using code, documentation, data, and conversations. • Partner with a dedicated engineer, Zendesk lead, and operations leaders. • Report directly to the VP of Product. • Perform additional responsibilities as needed.

🎯 Requirements

• Bachelor's degree at a minimum. • 7+ years in product management, with meaningful time on internal, operations, or business systems. • Hands-on experience designing integrations between third-party platforms such as Zendesk, Salesforce, Braze, HubSpot or Twilio, and internal systems. • Fluency reading API documentation and reasoning about data flows: webhooks, JSON payloads, event triggers, sync vs. async, failure and retry. • Comfortable reading code in Python or JavaScript, using GitHub, and understanding the basics of AWS or Google Cloud and SQL. • Track record of turning messy, manual processes into scalable systems with measurable outcomes. • Judgment to align data flows, workflows, and automations. • Strong stakeholder skills with senior operations leaders. • Self-direction in ambiguous environments. • Applicants must be authorized to work in the U.S.; Vida cannot sponsor work visas. • Employees must reside in or be able to work from the U.S.; international work is prohibited. • Must be located in or able to work from a state where Vida is registered. • Preferred: experience with contact center or support operations. • Preferred: experience with Workato, Zapier, Tray.io, or AI support agents. • Preferred: healthcare or digital health experience, including EHRs, pharmacy, eligibility, or HIPAA-aware workflows.

🏖️ Benefits

• Equal Employment Opportunity and Affirmative Action employer • Reasonable accommodations for qualified individuals with disabilities and disabled veterans • Remote work arrangement • Full-time exempt employment