Director of Customer Success

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🕒 6 days ago

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LLC Academy

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2017

📚 Education

🤝 B2B

Education • B2B

LLC Academy is a South African leadership and skills development provider that delivers accredited learning and coaching programmes for individuals and organisations. The company states it is 73. 57% Black owned, a Level 2 Designated Group Supplier, Services SETA accredited (accreditation number 12369) and offers COMENSA-aligned coaching and mentoring qualifications. LLC Academy uses a hybrid delivery model combining facilitated classroom sessions, virtual coaching and a bespoke interactive eLearning portal, and offers a broad portfolio of programmes including Leaders of Self, Leaders of Others, Women in Leadership, Emerging Leaders, business professional skills, HR and sales accelerators, and unemployed/youth training initiatives. It operates in Johannesburg and Cape Town and focuses on whole-person development for talent pipeline and succession planning within organisations.

📋 Description

• Lead a team dedicated to delivering exceptional customer experiences • Develop and implement a comprehensive strategy aimed at increasing product adoption • Mentor, upskill and guide a high-performing Customer Success team • Create and maintain service coverage model and calendaring system • Partner with sales, product, and marketing teams to design impactful professional development programs • Foster strong, long-term relationships with school districts • Leverage CRM to track customer feedback and program impact • Work closely with Sales, Customer Support, Product, and Support teams

🎯 Requirements

• Bachelor’s degree in Education, Business, or a related field is required • Minimum of 10+ years in management roles, within education, services or customer success • Experience working in the education sector, particularly within K-12 institutions • Proven track record of leading teams of >15 direct reports • Familiarity with customer success platforms (e.g., Salesforce) • Exceptional interpersonal and communication skills • Occasional travel is required

🏖️ Benefits

• Professional development programs • Flexible work arrangements