Manager – Account Management

🕒 October 14

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lula Commerce

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🍽️ Food & Beverage

📦 Logistics

💼 Consulting

🔥 Funding within the last year

💰 $8M Series A - Lula Commerce on 2025-10

Food & Beverage • Logistics • Consulting

Lula Commerce is a B2B digital commerce platform and managed services provider that helps brick-and-mortar retailers—especially convenience stores, dollar stores, liquor stores, specialty shops, and quick-serve restaurants—launch and operate online ordering across marketplaces and direct channels. Its offering includes a commerce engine (Lula Hub), integrations with delivery marketplaces (Uber Eats, Grubhub, DoorDash), enterprise web and mobile ordering (Lula Direct), AI-driven voice and automation, virtual kiosks, analytics, financial reconciliation, and services for merchandising, uptime monitoring, and marketplace listing management. Lula focuses on removing the operational burden of digital retail and turning retail data into actionable insights for store operators and enterprise customers.

📋 Description

• Lead Lula Commerce's Account Management team supporting convenience store chain customers after launch • Manage important customer relationships while serving as a go-to resource and coach for account managers • Oversee post-launch relationships and act as backstop for complex customer questions, escalations and enterprise-account growth • Execute promotions, first-party/Lula Direct adoption, new-feature pitches, store expansion and benchmarking in recurring account meetings • Monitor account health, usage, missed-order rates, payout issues and engagement; identify and address account risk • Resolve escalations by partnering cross-functionally with Accounting, Technology, Branding, Product, Engineering, Finance and Sales • Translate enterprise-customer feedback into product feedback and feature requests • Coach, review and develop account managers • Partner with Onboarding on live-account handoffs and support stalled onboarding accounts • Report weekly or biweekly to the Head of Customer Success on account health, escalations, renewals and growth opportunities • Suggest and test improvements to account-management playbooks

🎯 Requirements

• 5+ years of experience in account management, customer success or client services, including managing enterprise or multi-location accounts • 2+ years of experience leading, mentoring or training other team members (formal or informal) • Experience working with distributed or offshore teams across time zones • Experience running renewal and commercial conversations, with strong negotiation skills • Clear, confident communication in writing and on calls with chain operators and executives • Comfortable collecting and analyzing account data and building customer presentations, including benchmarks, QBR decks and growth recommendations • Proficient with AI tools such as Claude, Grok and other AI assistants in daily work • Takes ownership, asks good questions, and turns feedback into results • Stays calm when something unexpected comes up, and learns products and processes quickly • Comfortable and effective working fully remote • US work authorization required • Must be a resident of United States • Workday must overlap by at least 4 hours with New York, NY, USA • No degree is required

🏖️ Benefits

• Remote work environment • Access to the latest tech tools and stack • W-2 employment

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