Customer Success Manager

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $90k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lumenci

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

⚖️ Legal

☁️ SaaS

💰 Private equity on 2025-01

Artificial Intelligence • Legal • SaaS

Lumenci is an IP-focused company that provides an expert-powered AI platform (iLumOS) and related services for patent intelligence, monetization, and litigation support. Their offerings include IP monetization campaigns, prior art search, expert witness services, claim charts, reverse engineering, source code review, and trade secret support for clients such as IP law firms, enterprises, and deep tech startups. Lumenci positions its platform and expert network to turn patent portfolios into revenue centers and to support litigation, licensing and innovation teams.

📋 Description

• Deliver live, tailored iLumos demos to prospective customers, often on short notice • Run discovery to understand prospects' workflows, priorities, and decision criteria • Demonstrate how iLumos solves patent and IP challenges for different audiences • Adapt demos for patent attorneys, IP counsel, investors, and executives • Answer product, workflow, and value questions during live conversations • Handle objections and move conversations toward clear next steps • Partner with Sales to advance opportunities and help close deals • Support pilot programs by demoing and onboarding pilot users • Share prospect feedback and common objections with the GTM Leader and Product • Lead onboarding for new customers, including setup, core workflows, and best practices • Transition customers to the account team with a clear handoff of goals, stakeholders, and next steps • Build and refine demo scripts, talk tracks, and objection-handling guides • Help teammates deliver iLumos demos more consistently

🎯 Requirements

• 3–5 years of experience in a customer-facing software role such as customer success, customer onboarding, pre-sales, solutions consulting, or product specialist • 100+ live product demos delivered to business or professional buyers • Experience at a patent, IP technology, or legal technology company • Proven ability to run discovery, handle objections, and move prospects to next steps • Experience onboarding new customers onto a software product • Strong presence, energy, and communication skills in live conversations • Availability to support demos on short notice during business hours • Ability to travel 10–15% for customer meetings, internal sessions, and industry events • Preferred: experience demoing AI, analytics, or data-driven products • Preferred: familiarity with patent and IP workflows, including prior art search, patent landscaping, portfolio analysis, or litigation support • Preferred: technical, engineering, or legal background, such as a patent agent, engineering degree, or JD • Preferred: experience with Salesforce or HubSpot • Must be authorized to work in the United States • Lumenci is unable to sponsor or take over sponsorship of an employment visa

🏖️ Benefits

• Medical, dental, and vision insurance with significant company contributions toward employee premiums • 401(k) program with competitive employer matching contribution • Accrued Paid Time Off (PTO) • Designated company holidays • Floating holidays • Wellness Leave • Paid bereavement leave • Paid parental bonding leave • Flexible, remote-first work environment • Merit-based promotion opportunities • Professional growth and development resources and mentorship • Career advancement opportunities

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