Employer Solutions Systems and Process Manager

🕒 September 18

🇺🇸 United States – Remote

💵 $106k - $146k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $235M Series F on 2022-01

Healthcare • Healthcare Insurance • SaaS

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Shape how the go-to-market organization operates across process and technology • Work with Sales, Customer Success, Marketing, Finance, and Technology to understand current-state processes • Identify opportunities for process and technology improvement • Translate business needs into system requirements • Design scalable future-state solutions • Support and coordinate CRM enhancements, CPQ improvements, workflow automation, system integrations, and customer lifecycle initiatives • Lead discovery, documentation, and improvement of complex end-to-end GTM processes • Evaluate how processes, platforms, data, and integrations work together across the GTM technology ecosystem • Partner with Salesforce, Gainsight, Marketing Technology, Enterprise Architecture, Engineering, Data, Business Analysts, and technical delivery teams • Identify and prioritize AI, automation, and emerging technology opportunities • Develop process maps, capability requirements, solution documentation, and decision frameworks • Ensure requirements and implementation decisions remain aligned with business outcomes

🎯 Requirements

• 5+ years of experience in business systems, solution architecture, business process improvement, GTM technology, systems integration, technology consulting, or a related discipline • Demonstrated experience analyzing and redesigning complex, cross-functional business processes • Strong understanding of enterprise SaaS platforms, system integrations, workflow automation, data flows, and systems architecture concepts • Experience working within the Salesforce ecosystem and familiarity with CRM data models, automation, integrations, and adjacent GTM platforms • Experience leading complex technology implementations or transformation programs involving multiple business and technical teams • Ability to translate between business and technical audiences and constructively challenge business requirements and proposed technical solutions • Curiosity about AI and emerging enterprise technology and how it can be applied to business problems • Strong problem-solving, facilitation, documentation, and communication skills

🏖️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K with up to 3% matching • Monthly tech allowance • Well-being perks and activities • Surprise swag • Regular community celebrations • Discretionary bonuses may be available