Business Development, Customer Success Specialist – EdTech

Job not on LinkedIn

🕒 September 10

🇺🇸 United States – Remote

💵 $30 - $40 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Business Development (BDR)

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Macmillan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📱 Media

📚 Education

Media • Education

Macmillan is a leading global publishing company and home to a wide range of imprints that publish adult and children’s fiction, nonfiction, and educational materials. Part of the Holtzbrinck Publishing Group, Macmillan also operates Macmillan Learning and Macmillan Education, providing interactive course solutions, higher education content, language learning, and school curriculum publishing across dozens of countries. The company focuses on supporting authors, educators, students, and institutions with world-class content and digital learning tools.

📋 Description

• Research and identify target institutions and contacts to build focused prospect pipelines • Execute sustained outbound communication via phone, tailored emails, and follow-up sequences • Conduct consultative discovery conversations to uncover institutional needs and evaluate potential usage • Deliver customized live demonstrations of the ELSiE platform • Advise and support instructors through pilot onboarding, setup, and first-time classroom execution • Monitor pilot progression, identify adoption barriers, and recommend actions to resume stalled implementations • Gather and synthesize instructor feedback to identify systemic product and market trends • Document activity, maintain pipeline accuracy, and generate monthly status reports within Salesforce • Collaborate with sales leaders, product teams, and the Program Director • Establish qualified pilot opportunities, guide instructors through live classroom implementation, and gather structured market evidence on product viability • Develop continuation strategies for successful pilots and recruit faculty contacts for case studies or reference calls

🎯 Requirements

• Demonstrated background executing outbound outreach (phone/email), managing client discovery, and guiding users through product onboarding • Ability to conduct problem-based discovery conversations and present live digital product demonstrations clearly • Hands-on experience navigating and updating CRMs such as Salesforce for pipeline management and reporting • Demonstrated capability to operate effectively in early-stage product environments with evolving processes • Willingness to provide professional references or case studies demonstrating success with user activation or pilot management • Preferred: Background working within higher education, edtech, or academic customer success • Preferred: Experience supporting faculty, department chairs, or instructional designers • Preferred: Exposure to AI-enabled tools, simulation learning, or pilot program management • Preferred: Familiarity with academic purchasing cycles or user agreement coordination • Approximately 40 hours per week • Remote in the United States