Senior Engineer – CX

Job not on LinkedIn

🕒 2 days ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ManpowerGroup Talent Solutions

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1948

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

ManpowerGroup Talent Solutions is a global talent and workforce solutions business that combines Recruitment Process Outsourcing (RPO), Managed Service Provider (MSP) capabilities (TAPFIN), and career and talent development services (Right Management) to deliver end-to-end, data-driven workforce planning, attraction, acquisition, upskilling and retention solutions. Leveraging industry expertise, technology and workforce insights at scale, it partners with organizations to address complex, large-scale hiring and talent management needs across multiple countries.

📋 Description

• Develop and implement Gemini Enterprise for Customer Experience (GECX) aligned with company architecture and business goals • Stay abreast of industry trends, emerging technologies, and competitive dynamics to inform transformation strategies • Identify and leverage opportunities to drive growth and enhance GECX solution value • Develop and deploy end-to-end delivery lifecycle of complex, global, large-scale service technology solutions for customer channel solutions • Architect and provide technical recommendations and analysis between GECX product offerings and client environments • Design and engineer enterprise-ready AI agents covering retrieval, orchestration, policy-based routing, tool invocation, evaluation harnesses, and lifecycle observability • Design, configure, and implement GECX CCaaS solutions in client environments and integrate them into end-to-end client architectures • Collaborate with software and technology partners to design and deliver service-focused solutions • Plan and estimate Agile delivery work, including milestones, resource planning, scope, budget, risks, and mitigation • Manage onshore and offshore project teams throughout the project lifecycle • Manage project ideation, gather high-level business requirements, and define detailed requirements, epics, and stories • Work directly with clients, support senior architects, and contribute to end-to-end project execution

🎯 Requirements

• Minimum of 3 years of experience in technology transformation, with a focus on Conversational AI, CCaaS or cloud-based contact center solutions • Minimum of 5 years of experience with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on platforms such as AWS, Google, Genesys, Avaya, and NICE • Minimum of 5 years of experience aligning technology capabilities with contact center benchmarks, quality metrics, and agent scorecards • Bachelor's degree or equivalent minimum 12 years work experience • If Associate’s Degree, minimum 6 years work experience • Minimum of 1 year of experience with Google Cloud technologies • Minimum 3 years of experience with both Waterfall and Agile SDLC, implementing large, complex technology platforms • Hands-on experience solutioning and implementing Gemini Enterprise Customer Experience (GECX), including Google CX Agent Studio or CCaaS • Strong understanding of how Generative AI is reshaping the industry • Experience in a consulting environment with demonstrated continuing responsibilities, creativity, and innovation in a complex global-scale program

🏖️ Benefits

• Travel may be required; travel amount varies from 0 to 100% depending on business need and client requirements