Benefits Calculation Analyst

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Calculate and code offsets and adjusted Short Term Disability (STD) and Long Term Disability (LTD) benefits in Navigator. • Inform plan members of overpayment amounts and explain them verbally and in writing. • Follow up with plan members for reimbursement of overpayments. • Negotiate acceptable repayment plans when necessary. • Proceed with claim recoveries in Navigator.

🎯 Requirements

• Good understanding of group disability contract language and the impact of various income sources on disability benefits • Strong customer service focus and ability to deliver difficult messages empathetically • Experience in disability benefit calculations • Strong mathematical skills • Proficiency in Microsoft Office, including Outlook, Excel, and Word • Ability to read and interpret group insurance contracts and apply their provisions • Exceptional oral and written communication skills • Capacity for constant learning from success and failure • Openness to change and continuous improvement • Bilingualism in English and French is an asset; if based in Québec, proficiency in both languages is required to support clients from various provinces outside Québec • Experience with Navigator is an asset

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short-term disability insurance • Long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays • Vacation days • Personal days • Sick days • Statutory leaves of absence • Flexible work environment • Learning and career growth support • Well-being and inclusion support