Disability Case Analyst – Case Manager

🕒 6 days ago

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

💸 Finance

⚕️ Healthcare Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Finance • Insurance • Healthcare Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Support plan members across Canada through illness, injury, and recovery • Proactively handle a dedicated caseload in compliance with specific service level agreements • Assessing claims based on contractual, medical, and vocational barriers • Develop positive relationships with plan sponsors, plan members, treatment providers, and internal partners • Write letters to communicate pertinent benefit related information • Demonstrate emotional intelligence and compassion when communicating with plan members

🎯 Requirements

• Bilingualism (English and French) is an asset • Proficiency in both languages for candidates in Québec • College or university degree in a healthcare program or equivalent work experience is considered an asset • Confirmed ability to make meaningful decisions efficiently • Knowledge of disability management and/or group benefits is an asset • Comfortable and skilled in handling both incoming and outgoing calls • Excellent organizational and prioritization skills

🏖️ Benefits

• Health insurance • Dental insurance • Mental health support • Vision insurance • Short-term disability insurance • Long-term disability insurance • Life insurance • AD&D insurance • Adoption benefits • Surrogacy benefits • Wellness benefits • Employee assistance plans • Retirement savings plans • Pension plan • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid time off including holidays, vacation, personal, and sick days • Full range of statutory leaves of absence