Disability Case Analyst – Case Manager

🕒 July 30

🇨🇦 Canada – Remote

💵 $52k - $86.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Proactively handle a dedicated caseload in compliance with service level agreements and targeted turnaround times • Respond to emails and telephone calls in a timely manner • Assess claims based on contractual, medical, and vocational barriers • Develop positive relationships with plan sponsors, plan members, treatment providers, and internal partners • Drive cases to successful return to work or job-resolution readiness • Write letters communicating pertinent benefit-related information based on analytical reasoning • Listen and communicate with plan members, including delivering difficult claims-related decisions • Assess medical, functional, vocational, and psychosocial factors • Design recovery and return-to-work strategies • Collaborate with clients, employers, and healthcare providers to achieve sustainable outcomes • Support plan members through illness, injury, and recovery across Canada

🎯 Requirements

• Bilingualism (English and French) is an asset; if the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec • A college or university degree in a healthcare program or equivalent work experience is considered an asset • Ability to make meaningful decisions efficiently and optimally under tight deadlines • Knowledge of disability management and/or group benefits is an asset • Background in a health-related field is advantageous • Comfortable and skilled in handling both incoming and outgoing calls • Excellent organizational and prioritization skills • Ability to support clients across Canada

🏖️ Benefits

• Flexible environment supporting well-being and inclusion • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Incentive compensation tied to business and individual performance • Learning and career growth support • Reasonable accommodation during the application process