Bilingual Field Technology Consultant

🔥 46 minutes ago

🇨🇦 Canada – Remote

💵 $88.8k - $138.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Support independent financial advisors with escalated technology issues by assessing situations, coordinating internal support, and guiding issues through resolution • Provide direct assistance for technology issues within the role’s scope and capability • Liaise between advisors and internal support teams to advance issues, reduce business disruption, and communicate recurring pain points • Help advisors understand, adopt, and effectively use Manulife technologies, services, approved workflows, and support resources • Deliver tailored one-to-one coaching and develop advisor-facing job aids and guidance materials • Provide guidance on technology standards, cybersecurity, data handling, technology risk, and evaluation of technology products and services • Support new advisors and transitioning practices with technology setup, access, and readiness activities • Contribute to technology-related business changes, including branch openings, relocations, and renovations • Support advisors in English and French across the Eastern region, including Quebec and Atlantic Canada, and support the corporate branch model as needed

🎯 Requirements

• 5+ years of experience in technology support, advisor support, field support, or a similar client-facing IT role • Strong understanding of end-user technology environments, including devices, peripherals, Microsoft 365 tools, connectivity basics, and common business technology challenges • Experience assessing issues, triaging support needs, and coordinating resolution across multiple teams • Strong working knowledge of Microsoft 365 and related collaboration and productivity tools • Ability to explain technical concepts clearly to non-technical users in both English and French • Post-secondary education in a related field or equivalent practical experience • Bilingual proficiency in English and French, written and spoken • Willingness and ability to travel within the Eastern region as required • Experience in financial services or supporting independent financial advisors preferred • Strong customer service mindset preferred • Sound judgment in identifying the appropriate path for issue resolution and engaging internal experts preferred • Highly organized and responsive, with the ability to manage multiple priorities preferred • Ability to balance advisor support with applicable policies, technology standards, and risk considerations preferred

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health benefits • Dental benefits • Mental health benefits • Vision benefits • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Flexible environment supporting well-being and inclusion • Learning and career growth opportunities