Bilingual Investment Claims Adjudicator

🕒 July 30

🇨🇦 Canada – Remote

💵 $45.9k - $76.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💸 Financial Planning and Analysis (FP&A)

🚫👨‍🎓 No degree required

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Provide exceptional service to internal and external customers • Communicate professionally in written and verbal form • Demonstrate empathy and predict client needs through active listening • Review claims in accordance with procedures, product, privacy, pension, anti-money-laundering, and Canadian tax rules and regulations • Document claim files accurately • Obtain complete file information • Update systems accurately to ensure correct reserve calculations • Support clients from various jurisdictions outside Quebec • Interact with claimants, financial advisors, lawyers, employees, and other customers

🎯 Requirements

• Bilingual French and English is required • Basic mathematical skills • High level of comfort navigating calls with grieving/emotional clients • Excellent interpersonal skills • Strong verbal and written communication skills • Ability to interact with internal and external customers, claimants, financial advisors, lawyers, and employees • Customer service orientation • Ability to respond constructively and decisively in high-pressure or emotional situations • Ability to work in a multitask environment and meet service standards • 1–2+ years’ experience in adjudicating claims is an asset • Working knowledge of processing and imaging systems is an asset • Knowledge of investment products is an asset • Working knowledge of government legislation, the Insurance Act, and Quebec Civil Code is an asset • Basic knowledge of administrative systems (Mainframes, AWD, iFAST) is an asset • Knowledge of developing professional letters

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health insurance • Dental insurance • Mental health benefits • Vision coverage • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Flexible work environment • Career learning and growth opportunities • Well-being and inclusion support