Disability Case Analyst – Case Manager

🔥 8 minutes ago

🇨🇦 Canada – Remote

💵 $52k - $86.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times • Action daily administrative tasks, including responding to emails and telephone calls in a timely manner • Assess claims based on contractual, medical, and vocational barriers • Develop positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers, and internal partners • Drive cases to a successful return to work or job-resolution-ready outcome • Write letters communicating pertinent benefit-related information based on analytical reasoning • Demonstrate resiliency, emotional intelligence, and compassion when listening and communicating with plan members • Deliver difficult claims-related decisions • Support plan members across Canada through illness, injury, and recovery • Assess medical, functional, vocational, and psychosocial factors • Design recovery and return-to-work strategies • Partner with clients, employers, and healthcare providers to achieve sustainable outcomes

🎯 Requirements

• Bilingualism (English and French) is an asset; if the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec • A college or university degree in a healthcare program or equivalent work experience is considered an asset • Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines • Knowledge of disability management and/or group benefits is an asset • A background in a health-related field is advantageous • Comfortable and skilled in handling both incoming and outgoing calls • Excellent organizational and prioritization skills are critical for handling diverse tasks

🏖️ Benefits

• Flexible work environment • Learning and career growth support • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short-term disability insurance • Long-term disability insurance • Life insurance • AD&D insurance • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension plan • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays • Vacation days • Personal days • Sick days • Statutory leaves of absence • Incentive compensation tied to business and individual performance