Disability Case Analyst – Case Manager

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times • Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner • Assessing claims based on contractual, medical, and vocational barriers • Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners to drive cases to a successful return to work or job resolution ready • Writing letters to communicate pertinent benefit related information based on analytical reasoning • Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions

🎯 Requirements

• Bilingualism (English and French) is an asset • College or university degree in a healthcare program or equivalent work experience is considered an asset • Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines • Knowledge of disability management and/or group benefits is an asset • A background in a health-related field is advantageous • Comfortable and skilled in handling both incoming and outgoing calls • Excellent organizational and prioritization skills are critical for handling diverse tasks

🏖️ Benefits

• health, dental, mental health, vision insurance • short- and long-term disability insurance • life and AD&D insurance • adoption/surrogacy and wellness benefits • employee/family assistance plans • retirement savings plans (including pension) • global share ownership plan with employer matching contributions • financial education and counseling resources • generous paid time off program including holidays, vacation, personal, and sick days