Account Manager, Specialized Retail Lending

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $52k - $86.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Analyze and interpret personal and corporate financial statements and other loan-underwriting documents • Review and approve, within DLA, loan transactions up to $1,000,000 • Recommend approval of complex loan transactions exceeding $1,000,000 • Process complex new loan applications according to bank policies and procedures • Prioritize daily work • Adjudicate security requirements on the existing loan portfolio • Review loans for satisfactory repayment history, continued security documentation, and status • Adhere to risk, audit, and compliance requirements • Process a high volume of applications • Meet and exceed defined service-level agreements and engage the Manager when SLAs are not met • Provide superior customer service to advisors and clients • Communicate loan decisions and requirements to advisors • Respond to client, financial advisor, and staff inquiries by phone or email

🎯 Requirements

• 3-5 years of lending experience • Excellent PC skills including Outlook, Word, Excel, and PowerPoint • Good conflict resolution skills • Sound problem-solving skills • Strong negotiation and influencing skills • Excellent time-management and organizational skills • Ability to organize and multitask • High accuracy and strong attention to detail • Excellent knowledge of banking policies, procedures, and products (preferred) • Strong knowledge of the banking industry (preferred) • Strong knowledge of banking systems (preferred) • Sound knowledge of insurance and investment-based products (preferred) • Bilingualism in English and French is an asset; required for successful candidates in Québec to support clients from various provinces outside Québec

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health, dental, mental health, and vision benefits • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Flexible work environment • Learning and career growth support • Well-being and inclusion support