Bilingual Disability Case Analyst/Case Manager

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Proactively manage a dedicated caseload in compliance with service level agreements and targeted turnaround times • Complete daily administrative tasks, including timely responses to emails and telephone calls • Assess claims based on contractual, medical, and vocational barriers • Develop relationships with plan sponsors, plan members, treatment providers, and internal partners • Drive cases toward successful return to work or job-resolution readiness • Write letters communicating pertinent benefit-related information based on analytical reasoning • Listen and communicate with plan members with resiliency, emotional intelligence, and compassion • Deliver difficult claims-related decisions • Support plan members through illness, injury, and recovery • Assess medical, functional, vocational, and psychosocial factors • Design recovery and return-to-work strategies • Partner with clients, employers, and healthcare providers to achieve sustainable outcomes

🎯 Requirements

• Fully bilingual in French and English • Ability to communicate in English and French to support clients from various jurisdictions outside Quebec • College or university degree in a healthcare program or equivalent work experience is considered an asset • Ability to make meaningful decisions efficiently and optimally under tight deadlines • Knowledge of disability management and/or group benefits is an asset • Background in a health-related field is advantageous • Comfortable and skilled handling incoming and outgoing calls • Excellent organizational and prioritization skills • Ability to assess medical, functional, vocational, and psychosocial factors • Ability to develop recovery and return-to-work strategies • Healthcare knowledge, emotional intelligence, critical thinking, problem-solving, and sound decision-making skills

🏖️ Benefits

• Flexible work environment • Learning and career growth support • Well-being and inclusion support • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short-term disability insurance • Long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays • Vacation days • Personal days • Sick days • Statutory leaves of absence • Incentive programs and incentive compensation tied to business and individual performance