Director, Technical Business Operations

🕒 Yesterday

🇨🇦 Canada – Remote

💵 $118.3k - $168.3k / year

⏰ Full Time

🔴 Lead

⚙️ Business Operations

👻 Ghost score 0%

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Lead operational governance programs across Retirement & Wealth • Advise leaders on risk, compliance, resilience, technology, data, records, and third-party requirements • Maintain governance frameworks, procedures, controls, documentation, and annual roadmaps • Coordinate reviews, attestations, evidence, testing, remediation, audit responses, and regulatory deliverables • Track program status, escalate risks and overdue actions, and drive accountability • Lead Third-Party Risk Management and Vendor Management program execution • Partner with business, finance, technology, procurement, risk, and compliance teams on vendor oversight and regulatory obligations • Coordinate business continuity planning, resilience testing, recovery exercises, and plan maintenance • Oversee governance for End User Computing Solutions and Process Criticality & Impact Risk Assessments • Ensure ownership, reviews, testing, approvals, records, and evidence are maintained in enterprise systems • Lead records inventory reviews and promote information classification, retention, and lifecycle management • Develop executive reporting, dashboards, and performance metrics • Maintain program repositories, procedures, templates, training materials, and stakeholder communications • Simplify and automate governance processes, strengthen operating effectiveness, and support business onboarding and education • Build partnerships and influence across a highly matrixed organization while balancing operational rigor with business enablement

🎯 Requirements

• Bachelor's degree or equivalent business experience • 8+ years of experience in business operations, operational risk, governance, compliance, technology operations, vendor management, business continuity, or a related discipline • Strong knowledge of operational risk, controls, governance, and regulatory expectations • Proven ability to lead complex cross-functional programs and deliver results through influence • Strong program management, analytical, problem-solving, and executive communication skills • Experience designing governance processes, metrics, and reporting frameworks • Financial services experience preferred, ideally in retirement, wealth, asset management, insurance, or banking • Knowledge of third-party risk, operational resilience, business continuity, data analytics, records management, audits, and regulatory examinations preferred • Experience with governance or risk platforms such as Archer, Fusion, Ivalua, Process Unity, or SharePoint preferred

🏖️ Benefits

• Flexible work environment • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans • Pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Learning and career growth support • Inclusion and well-being support • Incentive programs and incentive compensation tied to business and individual performance