Senior Individual Disability Case Manager

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

💸 Finance

⚕️ Healthcare Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Finance • Insurance • Healthcare Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Establish and maintain superior customer service to policyholders, agents, marketing centers • Manage ongoing claims by requesting further medical, financial documentation or investigations as required • Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements • Make decisions on claim benefit eligibility determination and communication decisions to stakeholders • Document the claim file to ensure an accurate record of events that transpire in the claim handling • Obtain proper file information and review with policy provisions to verify eligibility • Accurately maintain claim records on system to ensure accuracy of reserve calculations

🎯 Requirements

• University degree in any discipline or equivalent experience • 2–3+ years of experience in claims adjudication, ideally in disability claims • Strong customer service orientation with solid negotiation skills • Excellent interpersonal skills, with strong oral and written English communication skills • Strong working knowledge of medical conditions and terminology • Good understanding of underwriting processes • Strong analytical skills

🏖️ Benefits

• health insurance • dental • mental health • vision • short- and long-term disability • life and AD&D insurance coverage • adoption/surrogacy and wellness benefits • employee/family assistance plans • retirement savings plans • vacation days • personal days • sick days • statutory leaves of absence