Onboarding Coordinator, French Speaking

Job not on LinkedIn

🕒 October 6

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $28 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mars

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

🏭 Manufacturing

👥 B2C

💰 Debt financing on 2025-04

Food & Beverage • Manufacturing • B2C

Mars is a global, family-owned manufacturer of confectionery, snacks, food and petcare products. For more than a century it has developed and marketed well-known consumer brands (chocolate, gum, mints, fruity confections), operates a large pet nutrition, health and veterinary services business, and provides food & nutrition products used in everyday meals. The company emphasizes sustainability (its Sustainable in a Generation plan), community and scientific investment (Mars Impact Fund), and is investing heavily in manufacturing and supply-chain capacity across markets. Mars serves consumers and pets in 100+ countries and reports tens of thousands of associates globally.

📋 Description

• Coordinate onboarding, installation, and training activities for reference lab and in-house diagnostic customers • Project-manage customer onboarding deployment with field support specialists, sales, PIMS integration, and technical services • Coordinate planning and scheduling of reference lab onboarding and in-house diagnostics installations • Act as primary customer contact throughout installation project implementation • Manage onboarding dates, PIMS integration activities, field specialist scheduling, and product availability timelines • Interface with internal and external resources to meet established schedules • Measure customer satisfaction and deliver high-level customer service • Review sales orders for customer contact information, product delivery requirements, and order accuracy • Oversee process changes from initial contact through project completion • Gather and compile pre-installation information and alert leadership and commercial teams to potential issues • Coordinate with leadership, sales, logistics, freight, field specialists, and customers to prepare for installations • Maintain the installation calendar for installs, training, service calls, and vacation time • Schedule installations and service calls to minimize travel and accommodation costs • Record installation and repair case data promptly and accurately in CRM • Apply knowledge of sales, operations, supply chain, sales-order processing, field applications support, technical training, and veterinary hospital workflows

🎯 Requirements

• Candidate must be located in Colorado • Must be bilingual in French • Vet Tech, Vet Nurse, Vet Assistant, or DVM with relevant veterinary practice experience required • 5+ years of product or customer facing experience required • Experience either managing customer technical or commercial support is essential • Clear understanding of stages customer commercial and technical on-boarding • Versed in both reference lab and in-house diagnostic technologies and their application to the routine veterinary practice preferred • Excellent project management skills • Good interpersonal, verbal communication and influencing skills • Strong written communication skills • Good business presentation skills • Good negotiation skills • Good judgment and decision-making skills • Ability to collaborate effectively with internal and external teams • Ability to analyze complex situations and proactively identify opportunities/issues and solve cross-functional problems • Travel requirements could be up to 30% of the time

🏖️ Benefits

• Paid Time Off & Holidays • Medical, Dental, Vision (Multiple Plans Available) • Basic Life (Company Paid) & Supplemental Life • Short and Long Term Disability (Company Paid) • Flexible Spending Accounts/Health Savings Accounts • Paid Parental Leave • 401(k) with company match • Tuition/Continuing Education Reimbursement • Life Assistance Program • Pet Care Discounts

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