Client Onboarding & Operations Associate

🕒 October 2

🇺🇸 United States – Remote

💵 $110k - $115k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Twin Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Twin Health is a company that focuses on improving the metabolic health of employees and health plan members by preventing and reversing chronic metabolic diseases. Utilizing proprietary Digital Twin AI technology, combined with smart devices, wearables, and a clinical care team, Twin Health provides personalized health recommendations. The solutions help in weight loss, lowering blood sugar levels, improving energy, mood, and sleep, and reducing dependency on costly medications by addressing the root causes of metabolic dysfunction. Their evidence-based programs deliver substantial health benefits, including considerable reduction in blood sugar levels, medication elimination, and overall metabolic health improvement, within six months.

📋 Description

• Establish and maintain effective relationships with key stakeholders, executives, and C-suite leaders across strategic clients and ASOs • Develop understanding of Twin Health programs, onboarding processes, growth marketing, and clinical operations • Own end-to-end onboarding of Twin programs across self-insured employers and ASOs • Lead discovery sessions and design tailored solutions for customer populations • Provide consultative recommendations to increase member engagement and client satisfaction • Set up, configure, and test customer instances • Coordinate internal resources and vendors for project execution • Train customers on Twin programs to drive awareness and enrollment • Analyze customer data before and after launch and provide actionable insights • Manage multiple projects, project plans, cross-functional teams, timelines, risks, and escalations • Manage customer stakeholders, meetings, expectations, alignment, and project status reporting • Operationalize data access and eligibility file management with technical partners • Prepare client presentations, reports, events, onboarding templates, playbooks, and best practices • Mobilize internal teams to resolve client issues and escalations • Share client and market feedback across Clinical Delivery, Product, Marketing, Engineering, Billing Operations, Executive, and other teams • Develop pre-launch member promotional strategies and toolkits • Serve as an internal onboarding lifecycle subject matter expert and improve internal processes

🎯 Requirements

• 2 - 5 years of onboarding and customer facing experience • 2 - 5 years of health tech client onboarding and project management experience • Experience with health benefits, health and wellness, health plans or systems • Ability to communicate and work across client organizations, engaging on tactical and strategic issues with senior executives and execution teams • Exceptionally strong project management and organizational skills, high attention to detail, and ability to balance planning with timely execution • Ability to manage conflicting priorities and thrive in a fast-paced environment under time constraints • Proficiency with Google applications and PM tools such as InspirePlanner, Monday.com, and MS Project • Experience working with technical/data partners on data exchange, file specifications, file encryption and transmission, and testing

🏖️ Benefits

• A competitive compensation package in line with leading technology companies • A remote and accomplished global team • Opportunity for equity participation • Unlimited vacation with manager approval • 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents • 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family • Health Savings Account and Flexible Spending Account options • 401k retirement savings plan • High level of flexibility

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