Customer Success Manager

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Marsello

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

☁️ SaaS

🤝 B2B

🛍️ eCommerce

SaaS • B2B • eCommerce

Marsello is a SaaS loyalty and marketing automation platform that helps retailers, restaurants and other omnichannel merchants create and manage customer loyalty and referral programs, send targeted email and SMS campaigns, automate marketing, manage Google reviews, and leverage AI-driven customer insights. It syncs POS and eCommerce data to build unified customer profiles, personalize offers, attribute omnichannel sales, and provide reporting and analytics. Marsello integrates with major POS and commerce platforms and offers tiered plans including a free trial and enterprise options.

📋 Description

• Be the go-to person for a portfolio of retail and hospitality brands • Help brands get real value out of Marsello • Review customer health data and prevent churn proactively • Turn data into clear, actionable advice for brands • Run video calls with customers to share best practices in loyalty, email, and SMS marketing • Champion customers internally and celebrate their wins • Keep CRM notes sharp and up to date • Gather feedback and feature requests for the Product team • Be a trusted voice for beta features and early access programs • Answer customer questions with speed and care • Run product training sessions when needed • Stay on top of the latest in marketing and customer success best practice

🎯 Requirements

• 3+ years in Customer Success, or as an account manager in a marketing agency (or equivalent experience) • SaaS B2B experience preferred • An understanding of loyalty marketing and the value it brings to brands • Experience with consultative, solutions-based selling • A track record of delivering great remote customer experiences and reducing churn • Comfort using tools like Intercom or HubSpot • Retail experience is a bonus • A degree in Marketing, Business, or a related field is a plus, but not essential

🏖️ Benefits

• Remote working • Birthday leave • Healthcare benefits