Technical Support

🕒 January 28

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Mashgin

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🤖 Artificial Intelligence

🛒 Retail

🏢 Enterprise

💰 $62.5M Series B on 2022-05

Artificial Intelligence • Retail • Enterprise

Mashgin is a leading company utilizing computer vision technology to revolutionize the checkout experience across diverse industries. Their AI-powered checkout solutions enable users to swiftly and accurately ring up items by assessing product characteristics such as shape, size, color, texture, and reflection, thereby reducing checkout times significantly. Analyses indicate that Mashgin's self-checkout systems can enhance customer satisfaction and increase revenue, making them ideal for places like convenience stores, stadiums, cafes, higher education institutions, and healthcare facilities. With over 800 million transactions processed and a user base spread across 4,000 locations, Mashgin's technology is paving the way for faster, hassle-free checkouts worldwide.

📋 Description

• Diagnosing and troubleshooting technical issues remotely • Taking charge of customer issues from beginning to end - while working in a dynamic and fast-paced environment • Responding to customer escalations and inquiries related to Mashgin's hardware and software • Maintaining a subject-matter expert level of knowledge of deployment systems and software • Leveraging chat, email, and video conferencing to help our customers with deployment systems, software, and hardware issues • Reviewing and resolving issues by utilizing support documents • Becoming a product expert - you'll be a go-to resource for both customers, clients, and internal team members • Occasionally traveling the country to help deploy and launch new locations and help customers (10% travel is expected)

🎯 Requirements

• Bachelor’s Degree (or equivalent experience) • Self-starter who is comfortable getting the job done without much assistance. • Relentlessly resourceful, always thinking outside the box to solve complex problems. • Strong communication skills. • Prior IT Helpdesk experience

🏖️ Benefits

• Excellent health, dental and vision insurance for you and your dependents • 401k plan • Flexible PTO policy • Competitive salary in a small, rapidly scaling company