Technical Support Engineer

🕒 December 23, 2025

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

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Roboflow

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

Artificial Intelligence • Software • Computer Vision

Roboflow is a comprehensive platform designed for developers to build and deploy computer vision applications. Offering tools for image annotation, model training, and deployment, it supports a collaborative workflow optimized for speed and efficiency. With over 16,000 organizations using Roboflow, including more than half of the Fortune 100, the platform provides a streamlined process for creating datasets, training models, and integrating AI solutions across various industries.

📋 Description

• Become the technical continuity for the customer’s computer vision deployment across your region. • Build deep contextual understanding of their infrastructure, data sources, workflows, and constraints. • Serve as the regional representative of Roboflow inside the customer’s environment—trusted advisor, technical guide, and escalation point. • Lead bitesize enablement sessions (e.g., best practices in data, annotation, workflow, deployment). • Maintain and evolve a shared customer knowledge base: runbooks, FAQs, architecture notes, and patterns. • Diagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance. • Partner closely with Product, Field Engineering, and Account Executives to relay customer insights. • Identify latch‑lifter opportunities that expand adoption of Roboflow technologies. • Ensure high-quality communication and expectation setting with customer stakeholders. • Participate in Support’s on-call rotation as needed.

🎯 Requirements

• 7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls). • Strong scripting skills in Bash and Python. • Ability to diagnose issues across the full CV/ML pipeline: data → training → workflow → edge inference. • Hands-on experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or other edge devices. • Comfortable interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure.

🏖️ Benefits

• $4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers • $350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space • Cover up to 100% of your health insurance costs for you and your partner or family • Equity in the company so we are all invested in the future of computer vision