Technical Support Engineer

🕒 November 9, 2025

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

👻 Ghost score 85%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NextHop Systems

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

NextHop Systems is a company specializing in automation and assurance, focusing on leading cloud-based software product development. The company leverages innovative technologies to create effective software solutions, catering to various industries and businesses that seek to enhance their operations through automation.

📋 Description

• Deliver exceptional customer experiences through timely and effective support • Troubleshoot complex and dynamic customer environments • Diagnose and resolve technical issues • Maintain clear and consistent communication with external customers and internal teams • Develop deep expertise in company products and solutions • Understand customer usage patterns • Collaborate with Software and Hardware Engineering teams to diagnose issues, propose workarounds, and implement resolutions • Respond to customer inquiries across chat, phone, and web • Track customer cases and prioritize them by classification and urgency • Provide workarounds and resolutions in accordance with service level agreements • Track and report metrics • Drive continuous improvement • Participate in an on-call rotation to ensure 24/7 support coverage

🎯 Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering or a related field • Minimum 10 years of experience in technical support roles • Leadership roles require 15+ years of experience in support environments • Proficient in networking protocols such as BGP, OSPF, VxLAN and data center technologies • Proficient in networking technologies software with hands-on experience across diverse Network Operating Systems (NOS) such as IOS, IOS-XR, EOS, and Junos • Experience with SONiC (Software for Open Networking in the Cloud) or any Open source OS is highly desirable • Proven ability to effectively debug and troubleshoot complex networking issues • Significant experience in DevOps, Network Operations, or Network Engineering within a cloud provider or enterprise-level team • Exceptional problem-solving skills • Strong aptitude for taking initiative and learning • Customer empathy • Required to participate in an on-call rotation schedule

🏖️ Benefits

• Opportunity to collaborate and learn from top-tier engineers • Mission-critical projects • Startup environment with seasoned team expertise • On-call rotation schedule providing 24/7 support coverage